Fraud Consultant

Job details

Here’s how the job details align with your profile.

Job type

Permanent

Full-time

Shift and schedule

Shift work

Location

Sydney NSW•Hybrid work

Benefits

Pulled from the full job description

Parental leave

Annual leave

Employee assistance program

Matched giving program

Salary packaging

Paid volunteer leave

Work from home

Full job description

Take on a new challenge within our Client Protect Team who are passionate about supporting clients in need, while protecting them from fraud and scams. We have two overnight shifts available Midnight - 8am and 4pm - midnight.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams. You will have the opportunity to progress into a senior fraud analyst which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.

What you offer

Keen interest and awareness in fraud including application fraud, scams and identity takeover trends and principles

Client-centric and committed to delivering exceptional customer outcomes to protect clients

Naturally inquisitive with highly developed problem solving and decision-making skills

Ability to work towards tight deadlines with strong attention to detail in a fast-paced environment

Strong financial services experience and understanding of various Banking and Financial Services products.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year

Up to 5 additional service bonus leave days per year

Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers

2 days of paid volunteer leave and donation matching

Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave

Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations

Access to a wide range of salary packaging options

Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription

Hybrid and flexible working arrangements, dependent on role

Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, ****** orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.