Job Description
Fraud Control Officer
Banking & Finance
Other
Sydney
Permanent / Full Time
17/2/2026
Hyrbid working
Newly renovated offices
Based in Barangaroo
About the Role
As a Fraud Control Officer, you’ll be at the forefront of our efforts to detect, investigate, and recover fraudulent and scam transactions. Working closely with fraud reports from our Fraud Bureau, you will safeguard our customers and financial institution by identifying fraudulent and scam activity, recovering lost funds, and managing fraud/ scam investigations as application fraud matters. This includes monitoring online payments, handling card and digital fraud, and conducting a variety of investigations into fraud and scam matters.
Key responsibilities:
Review and assess customer applications to identify indicators of application fraud, identity theft, and misrepresentation
Conduct detailed investigations into suspected fraudulent applications using internal systems, data sources, and third-party tools
Respond to inbound calls from customers about suspected fraud or scams with empathy and professionalism, ensuring their concerns are addressed promptly.
Conduct in-depth investigations of fraud / scam cases by gathering evidence, documenting findings, and coordinating with internal and external stakeholders to resolve issues.
Identify fraudulent / scam patterns and assist in early detection to minimise financial risks for the company and our clients.
Follow established fraud prevention protocols and ensure compliance with all regulatory and security guidelines.
Keep customers informed throughout the investigation process, providing updates and ensuring a positive experience.
Efficiently manage varying caseloads and service-level agreements (SLAs) across fraud/ scam investigation activities.
Suggest and implement improvements to fraud and scam detection and prevention processes to increase efficiency and effectiveness.
About You
Experience in banking or financial services (preferred).
Previous experience in financial crime or fraud investigations.
Strong customer service skills, including call handling.
Skills and Qualifications:
Excellent verbal, written, and interpersonal communication skills.
Proficient in using multiple systems and databases.
Analytical and investigative mindset with keen attention to detail.
Critical thinking with the ability to assess information and make informed decisions.
Ability to manage your own workload with minimal supervision
About us:
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.
We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.
We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!
Banking & Finance
Other
Sydney
Permanent / Full Time
17/2/2026
Hyrbid working
Newly renovated offices
Based in Barangaroo
About the Role
As a Fraud Control Officer, you’ll be at the forefront of our efforts to detect, investigate, and recover fraudulent and scam transactions. Working closely with fraud reports from our Fraud Bureau, you will safeguard our customers and financial institution by identifying fraudulent and scam activity, recovering lost funds, and managing fraud/ scam investigations as application fraud matters. This includes monitoring online payments, handling card and digital fraud, and conducting a variety of investigations into fraud and scam matters.
Key responsibilities:
Review and assess customer applications to identify indicators of application fraud, identity theft, and misrepresentation
Conduct detailed investigations into suspected fraudulent applications using internal systems, data sources, and third-party tools
Respond to inbound calls from customers about suspected fraud or scams with empathy and professionalism, ensuring their concerns are addressed promptly.
Conduct in-depth investigations of fraud / scam cases by gathering evidence, documenting findings, and coordinating with internal and external stakeholders to resolve issues.
Identify fraudulent / scam patterns and assist in early detection to minimise financial risks for the company and our clients.
Follow established fraud prevention protocols and ensure compliance with all regulatory and security guidelines.
Keep customers informed throughout the investigation process, providing updates and ensuring a positive experience.
Efficiently manage varying caseloads and service-level agreements (SLAs) across fraud/ scam investigation activities.
Suggest and implement improvements to fraud and scam detection and prevention processes to increase efficiency and effectiveness.
About You
Experience in banking or financial services (preferred).
Previous experience in financial crime or fraud investigations.
Strong customer service skills, including call handling.
Skills and Qualifications:
Excellent verbal, written, and interpersonal communication skills.
Proficient in using multiple systems and databases.
Analytical and investigative mindset with keen attention to detail.
Critical thinking with the ability to assess information and make informed decisions.
Ability to manage your own workload with minimal supervision
About us:
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.
We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.
We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at www.tmbank.com.au or find us on LinkedIn!
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Control Officer position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
