Job Description
Key role in detecting, analysing and preventing fraud and loss across the business
Hybrid working, 3 days in the office, 2 days WFH
Full time position based in either Sydney or Melbourne
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do
Reporting to the Store Loss Insights Manager, the Fraud Insights Lead is a pivotal role within the Store Loss team, primarily responsible for leveraging data and technology to identify and mitigate internal and external fraud. To support the business in identifying coaching opportunities and internal/external dishonesty by utilizing advanced technology and data systems. This role packages actionable insights for investigation and store management to drive performance conversations and profit protection.
Identify New Fraud Behaviors: Proactively research and identify emerging fraud patterns and behaviors within the store environment.
AI Implementation: Leverage AI-driven methodologies to automate the detection of suspicious activities and improve the accuracy of fraud alerts.
Data Engineering: Work within the GCP (Google Cloud Platform) to develop and manage new datasets and create sophisticated rules for real-time fraud monitoring.
System Validation: Use multiple systems to validate fraudulent behaviors and quantify their impact on profit, packaging these findings for formal investigations like CCTV, POS,R10 etc.
Collaboration: Drive the overarching fraud prevention strategy by collaborating with internal and external partners to identify and fix systemic loopholes.
Stakeholder Engagement: Partner across Store Support, State Operations, and Project teams to embed collaborative initiatives and incident reduction processes.
Loss Priorities: Contribute to the development of strategic Loss priorities and support the monitoring of controls to prevent incident recurrence
Coaching & Training: Upskill store managers to conduct effective investigations and lead team member performance conversations.
Customer First: Ensure all planning and prioritisation focus on the customer while keeping processes simple and unambiguous for store teams.
What you’ll bring
Deep understanding of internal and external fraud, retail processes and supplier mechanics
Experience creating rules and datasets within Google Cloud Platform
Practical experience applying AI technologies to solve business problems
Proficient in Scan Assist, Auror, March Networks (CCTV), and store front-end systems (1 POS, Store Central, Retalix, Scan & Go)
Proficiency in Google Suite, knowledge of Sheets, Docs and Drive
High-level negotiation and presentation skills, with the ability to gain stakeholder agreement on complex decisions
What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
Competitive salary package and bonus
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
A progressive and competitive leave policy that gives you more space for what matters to you
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
Discover more opportunities with Woolworths Group
Hybrid working, 3 days in the office, 2 days WFH
Full time position based in either Sydney or Melbourne
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do
Reporting to the Store Loss Insights Manager, the Fraud Insights Lead is a pivotal role within the Store Loss team, primarily responsible for leveraging data and technology to identify and mitigate internal and external fraud. To support the business in identifying coaching opportunities and internal/external dishonesty by utilizing advanced technology and data systems. This role packages actionable insights for investigation and store management to drive performance conversations and profit protection.
Identify New Fraud Behaviors: Proactively research and identify emerging fraud patterns and behaviors within the store environment.
AI Implementation: Leverage AI-driven methodologies to automate the detection of suspicious activities and improve the accuracy of fraud alerts.
Data Engineering: Work within the GCP (Google Cloud Platform) to develop and manage new datasets and create sophisticated rules for real-time fraud monitoring.
System Validation: Use multiple systems to validate fraudulent behaviors and quantify their impact on profit, packaging these findings for formal investigations like CCTV, POS,R10 etc.
Collaboration: Drive the overarching fraud prevention strategy by collaborating with internal and external partners to identify and fix systemic loopholes.
Stakeholder Engagement: Partner across Store Support, State Operations, and Project teams to embed collaborative initiatives and incident reduction processes.
Loss Priorities: Contribute to the development of strategic Loss priorities and support the monitoring of controls to prevent incident recurrence
Coaching & Training: Upskill store managers to conduct effective investigations and lead team member performance conversations.
Customer First: Ensure all planning and prioritisation focus on the customer while keeping processes simple and unambiguous for store teams.
What you’ll bring
Deep understanding of internal and external fraud, retail processes and supplier mechanics
Experience creating rules and datasets within Google Cloud Platform
Practical experience applying AI technologies to solve business problems
Proficient in Scan Assist, Auror, March Networks (CCTV), and store front-end systems (1 POS, Store Central, Retalix, Scan & Go)
Proficiency in Google Suite, knowledge of Sheets, Docs and Drive
High-level negotiation and presentation skills, with the ability to gain stakeholder agreement on complex decisions
What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
Competitive salary package and bonus
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
A progressive and competitive leave policy that gives you more space for what matters to you
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
Discover more opportunities with Woolworths Group
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Insights Lead position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
