Job Description
Job Responsibilites
• Investigation of credit card fraud dispute cases highlighted to the unit.
• Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
• Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
• Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer's complaints.
• Providing end to end resolution to customer's complaints to avoid repeat complaints and further escalations.
• Ensuring complete resolution of the complaint within pre-defined TAT.
• Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
• Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
• Managing all Audit related activities & observations raised by internal & external units.
Skills Requirements
• Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
• Should have expertise in Excel, Power Point.
• Interpersonal Skills
• Good Communication and Presentation skills
• Investigation of credit card fraud dispute cases highlighted to the unit.
• Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
• Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
• Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer's complaints.
• Providing end to end resolution to customer's complaints to avoid repeat complaints and further escalations.
• Ensuring complete resolution of the complaint within pre-defined TAT.
• Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
• Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
• Managing all Audit related activities & observations raised by internal & external units.
Skills Requirements
• Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
• Should have expertise in Excel, Power Point.
• Interpersonal Skills
• Good Communication and Presentation skills
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Monitoring|Team Leader|CREDIT CARD|Risk Kotak Mahindra Bank | Maharashtra position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
