Job Description
Supervise a team of 15-18 specialists with the primary goal of providing direction for the team to achieve performance goals
Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction
Plan and manage the team's performance on the scorecard metrics and develop action plans to foster continuous improvement
Balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net
Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction
Plan and manage the team's performance on the scorecard metrics and develop action plans to foster continuous improvement
Balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Supervisor position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.