Fraud Support Officer

Build a rewarding career with Steinbach Credit Union
Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits!
We currently have an opportunity for a Fraud Support Officer to join our team. With a foundational knowledge of FINTRAC and Anti-Money Laundering (AML) guidance, you will provide expertise in the area of fraud support for members. You will ensure all organizational financial transactions adhere to policies and guidelines set forth by provincial and federal regulatory bodies. You will also be responsible for complicated, high-risk, urgent and time-consuming fraud incident reports from the frontline and into the Deposit Compliance Department (DCD).

Specific Responsibilities
Review, investigate and action incoming fraud reports and alerts
Set up member behavior reviews, based on investigation and findings through alerts, as needed
Review and acknowledge Fraud Alert System (FAS) alerts-card alerts daily. Contact members and take appropriate action when needed.
Respond to inbound member telephone inquiries and reports regarding fraudulent activities from members and resolve member questions and concerns wherever possible, referring more complex issues to the appropriate person or department
Update and maintain departmental reports for tracking and record-keeping
Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of risk management, security and fraud prevention
Apply best practices and identify areas for improvement
Qualifications
Grade 12 diploma, plus 1 year of formal education specializing in business administration or equivalent
1 to 3 years of job-related experience, or an equivalent combination of education and experience.
Basic knowledge of deposit compliance policies, procedures, and practices
Basic understanding of credit union operations
Basic to moderate knowledge of fraud and scams
Experience dealing with fraudulent activities, including those that are cyber-related, would be an asset.
How we'll reward you
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
Opportunities for professional development
Clothing allowance
Free parking at all locations
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: May 02, 2025
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Canada
Manitoba
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