Fraud Victim Support Representative

Job Role

We are seeking a dedicated and compassionate Fraud Victim Support Representative to join our team in the Fraud Department. As a key member of our organization, you will play a crucial role in supporting customers who have been victims of fraud.

Key Responsibilities

Provide exceptional customer service while working towards resolving their issues

Assist customers in financial difficulty and potential victims of fraud or scams

Collate detailed information from customers to ensure all necessary details are obtained

Liaise with third parties to provide best-practice service to customers

Achieve a good outcome for customers and the company through effective communication and problem-solving

Requirements

Extensive background in front-line customer service

Proven track record of working in fast-paced environments

Ability to be curious, ask questions, challenge norms, and negotiate solutions

Proficient communication skills with a sincere approach to understanding customer needs

Caring attitude, patience, resilience, and a genuine passion for helping people in challenging situations

About the Opportunity

This is a fantastic opportunity to work with one of the UK's leading banking groups, offering a competitive hourly rate of £12.+1 per hour and a generous holiday allowance of 3+.5 days per year.

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