Job Description
Freelance
UK
Remote
Freelancer
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.
If that sounds like you read below to find out more!
Job purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.
Handling customer service queries via telephone and email.
Resolve account, billing and payment queries.
Provide first-contact resolution where possible.
Update Customers on the progress of their query when first-contact resolution is not possible.
Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
Manage Customer complaints and queries in the designated system.
Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
Work towards both individual and team targets daily.
Perform other duties and tasks as assigned.
UK
Remote
Freelancer
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.
If that sounds like you read below to find out more!
Job purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.
Handling customer service queries via telephone and email.
Resolve account, billing and payment queries.
Provide first-contact resolution where possible.
Update Customers on the progress of their query when first-contact resolution is not possible.
Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
Manage Customer complaints and queries in the designated system.
Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
Work towards both individual and team targets daily.
Perform other duties and tasks as assigned.
💡 Quick Summary
Seeking a career-building opportunity? The Freelance Account Helpdesk Agent position is now open for candidates interested in the Remote Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
