Job Description:

Education requirements
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field
• Job Role and responsibilities
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
• Supports Service Request Management and Service Restoration Management Level 1
• Resolve issues utilizing excellent customer service skills problem solving skills, technical thinking/reasoning skills.
• Receive and respond to user inquiries and requests via phone, chat, portal and email.
• Ensure fast and accurate turnaround of work.

Knowledge and skills
• Good written and verbal communication skills in the English and Canadian French language
• TCF or equivalent certification
• Good computer and IT technical skills
• Solid analytical and problem solving skills

Interested Candidates can share their profiles at [email protected] with below details.

Experience-2-10 yrs

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