Job Description
Role: Business/EDP Analyst
Timings: Day Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Non BPO
This is backend back office role Graduate with Excellent English Communications can apply Position for backend work
Immediate Hiring Rotational shifts Required Candidate profile Customer Service Related To Medical Equipment Domestic/ International Calling experience will be considered Excellent incentives 5 / 6 days working - Depending on organization
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
RecruitmentManager
Only WhatsApp
Timings: Day Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Non BPO
This is backend back office role Graduate with Excellent English Communications can apply Position for backend work
Immediate Hiring Rotational shifts Required Candidate profile Customer Service Related To Medical Equipment Domestic/ International Calling experience will be considered Excellent incentives 5 / 6 days working - Depending on organization
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
RecruitmentManager
Only WhatsApp
💡 Quick Summary
Seeking a career-building opportunity? The FRESHER COMPUTER OPERATOR CUSTOMER SERVICE WFH position is now open for candidates interested in the BPO Jobs sector. This role in Rajkot offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
