Fresher | System Analyst

Responsibilities: -

Resolve operational problems within the defined schedules and service level agreements.

Develop preventive measures and document issue resolution procedures.

Monitor system operations and troubleshoot problems.

Analysis of application provided logs and errors.

Address customer issues promptly and accurately.

Creation and quality control on cloud files

Data clearing support (All DCH level 1 issues)

UAT Testing & Implementation

RAP/TAP/Mediation file handling

Rerating/recycling of CDRs

User application access review

Process documentation.

Requirements