Description
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Fresher / TOP MNC / Health Care / International BPO ...
B
Black And White Business Solutions Private Limited
Chennai, Tamil Nadu
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16 hours ago₹25TCr a yearFull–time
NO REGISTRATION FEE
One day Interview Process
For more information
Contact HR Athish 9535175728
Email to HIDDEN TEXT
Roles and Responsibilities :
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.
Requirements and Skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
For more information
Contact HR Athish 9535175728
Location : Bangalore
