Job Description
This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.
Essential Duties & Responsibilities:
Demonstrate ability to actively listen, understand client questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred . Interact with professionals of all levels. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or +0 day supply requests.
Uses software applications to document call interactions
Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent in the most favorable manner
Job Requirements
Education & Experience:
High School Diploma or GED Equivalent is required
Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed
At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience
Ability to work a minimum of 30 hours per week between the hours
Skills:
Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees
Strong time-management skills and keen eye to detail
Ability to deal with all situations in a calm and positive manner
Strong interpersonal skills
Ability to work remotely with minimal supervision as this role is largely self-directed .
Key Skills
• Microsoft Office
• Communication Skills
• Leadership Skills
• English Editor
Functional Area
Analytic and Business Intelligence
Qualification
Higher Secondary
Essential Duties & Responsibilities:
Demonstrate ability to actively listen, understand client questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred . Interact with professionals of all levels. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or +0 day supply requests.
Uses software applications to document call interactions
Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent in the most favorable manner
Job Requirements
Education & Experience:
High School Diploma or GED Equivalent is required
Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed
At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience
Ability to work a minimum of 30 hours per week between the hours
Skills:
Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees
Strong time-management skills and keen eye to detail
Ability to deal with all situations in a calm and positive manner
Strong interpersonal skills
Ability to work remotely with minimal supervision as this role is largely self-directed .
Key Skills
• Microsoft Office
• Communication Skills
• Leadership Skills
• English Editor
Functional Area
Analytic and Business Intelligence
Qualification
Higher Secondary
💡 Quick Summary
Seeking a career-building opportunity? The Freshers for Work from Home position is now open for candidates interested in the Fresher Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
