Job Description
Supervisor WFM//Team Leader WFM
International BPO • Bengaluru, Karnataka • via BeBee
1+ hours ago
Full–time
No Degree Mentioned
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Job description
Hiring for WFM Team Leader
A Leading International BPO seeks a seasoned professional to lead our Workforce Management (WFM) team.
As a WFM Team Leader, you will be responsible for overseeing the planning and scheduling of our agents to ensure optimal productivity and efficiency.
• Understanding of Capacity Planning, Scheduling, and Rostering
• Skill-Based Scheduling for in-house agents
• Define ...
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beBee Careers
Freshers Required for Voice Process
beBee Careers • Bengaluru, Karnataka • via Jobs Trabajo.org
13 hours ago
Full–time
Apply on Jobs Trabajo.org
Apply on CallCenterJob.co.in
Job description
Grow your career in a rapidly evolving industry with us
We are recruiting for Voice Process Associate positions in our Bangalore office, offering a dynamic and challenging work environment.
About the Role:
• You will be interacting with customers through phone, email, and chat
• You will be resolving customer complaints and queries efficiently
• You will be maintaining accurate records and reports
Key Performance Indicators (KPIs):
• First Call Resolution (FCR)
• Resolution Time
• Customer Satisfaction (CSAT)
What We Offer:
• A comprehensive compensation package
• Opportunities for growth and professional development
• A collaborative and dynamic work environment
Eligibility Criteria:
• Bachelor's degree in any field
• Fresh graduates or those with minimal experience
• Proficiency in English and Hindi languages
Work Location: Bangalore
💡 Quick Summary
Seeking a career-building opportunity? The Freshers Required for Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
