Front Desk

The Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities.

P.S: 1) People working with the Salon Industry will be preferred.

2) People from the Spa Industry will also be preferred.

Roles & Responsibilities:

· Familiarization with BBLUNT Manual and Policies

· Handling and managing the entire front desk efficiently.

· Attending to phone calls, booking appointments, calling to confirm appointments, handling stylists and beauty therapists columns effectively, receiving clients with a smile and making them comfortable before the service, handling money, doing the days total.

· Managing team’s attendance with the help of bio-metric system.

· Managing salon schedule.

· Interacting with clients, making them aware of all the ongoing offers or promotions and taking their feedback.

· Maintaining the client database by taking client details accurately.

· Maintaining a client waitlist, to maximize the stylists/therapists columns.

· Converting every walk in client into repeat business and every repeat client to come more often for various services, offering advance booking.

· Distributing new clients evenly and fairly to the stylists/therapists.

· Selling our high value services.

· Increasing the business of the salon and ensuring that monthly targets are met.

· Maintain confidentiality of all the information.

· Tallying and handling over cash to the bank along with the necessary paper work.

· Working with backend teams

· Be present for all scheduled training modules and workshops organized by the company.

· Effective handling of petty cash

· Maintain salon stationery including various forms and soft copies

· Delivering of action plan: Expected to work on weak areas through training and in downtime in the salon, along with other in-salon training programs

Qualification:

Education : HSC +

Experience : Minimum 2-year experience in Retail/ Service industry background as Front Desk team

Additional Skills desired: Creating and maintaining client relationships, Self-motivated yet customer-focused, Computer educated, highly confident and exceptional communication skills (verbal & written), cash/ card/ UPI payments & monetary transactions, worked on ERP (Zenoti), team management .

Locations: Alipore

Hungerford street

Janak Road near Southern Avenue

Job Type: Full-time

Schedule:
• Flexible shift
• Morning shift
• Rotational shift

Language:
• English (Preferred)
• Hindi (Preferred)

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