Job highlights
Identified by Google from the original job post
Qualifications
Ability to lift up to 20 pounds occasionally
Must be able to follow and successfully complete category immunization, health screening and background check requirements
Combination of education and experience equivalent to 2 years of administrative, clerical, reception or front desk responsibilities
Demonstrated history of high work quality, integrity and professionalism
Ability to work in an organized, efficient way and with attention to detail
Ability to provide excellent customer service and establish professional rapport with diverse personalities and groups in-person, virtually, by phone and through email
Competency in technology-based tools such as personal computers, related software and mobile devices
Ability to protect confidential or private information in accordance with organizational policy and the law
Ability to demonstrate empathy and compassion for someone who may have lost a loved one
Excellent written and verbal communication skills
Ability to prioritize and problem-solve, using critical thinking skills
Capability of performing as a self-directed, motivated individual and as a collaborative team member
Benefits
Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching
We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions
Responsibilities
This person will serve as the first and last point of contact and will provide a calm, and friendly face and voice of the organization
This role requires a physical presence at the front desk, as well as answering phones, providing excellent professional customer service and appropriate direction to in-person and virtual visitors, vendors, partners, and customers
This also includes maintaining the lobby area, processing mail and shipments, monitoring security systems, and supporting daily activity in the building, partnering with administrative team and maintaining accurate front desk documentation to ensure compliance with security guideline procedures
As a Front Desk Administrator, you’ll advance our life-saving work by performing the following job duties:
Greet and assist visitors, vendors, partners, guests, and team members with a warm and welcoming demeanor, ensuring a positive first impression of our organization during open business hours
Handle calls and emails in a timely, courteous, and professional manner, directing inquiries to the appropriate team member; respond appropriately to requests for general information using electronic, hard-copy and people resources
Maintain the front desk and LifeSource Lobby as a clean, professional, and welcoming space
Process and distribute mail, deliveries, and shipping requests in a timely, efficient, compliant, and cost-effective manner using electronic postal and shipping system (e.g., open and date stamp, assign appropriate coding to invoices, etc.)
Collaborate with other team members to support groups, meetings, events and activities in the building; may include greeting, room setup and cleanup, preparing meeting materials, catering/hospitality services, and catering support
Monitor security cameras and ensure proper admittance of visitors and deliveries into secure areas of the facility, including the clinical suite for acceptance and release of donors
Provides general administrative support as requested, including but not limited to: word processing, compiling materials packets, data entry, filing, processing invoices, managing office supplies, meeting coordination/scheduling, registration, etc
Provide calendar management and scheduling for assigned staff members and/or leaders
Compose and manage correspondence, including emails, letters, and reports
WORKING CONDITIONS/SCHEDULE
Work a minimum of 40 hours per week (with schedule adjustments to accommodate organizational needs, as needed)
Front desk is staffed from 8:00am to 4:00pm
Please note: This position has the potential to witness, on camera or in-person, the transporting of a deceased tissue donor into or out of the onsite clinic
Job description
Description

LifeSource is hiring a Front Desk Administrator to ensure a welcoming and informative environment for anyone visiting or working in the LifeSource Headquarters in Minneapolis. This person will serve as the first and last point of contact and will provide a calm, and friendly face and voice of the organization.

This role requires a physical presence at the front desk, as well as answering phones, providing excellent professional customer service and appropriate direction to in-person and virtual visitors, vendors, partners, and customers. This also includes maintaining the lobby area, processing mail and shipments, monitoring security systems, and supporting daily activity in the building, partnering with administrative team and maintaining accurate front desk documentation to ensure compliance with security guideline procedures.

As a Front Desk Administrator, you’ll advance our life-saving work by performing the following job duties:
• Greet and assist visitors, vendors, partners, guests, and team members with a warm and welcoming demeanor, ensuring a positive first impression of our organization during open business hours.
• Handle calls and emails in a timely, courteous, and professional manner, directing inquiries to the appropriate team member; respond appropriately to requests for general information using electronic, hard-copy and people resources.
• Maintain the front desk and LifeSource Lobby as a clean, professional, and welcoming space.
• Process and distribute mail, deliveries, and shipping requests in a timely, efficient, compliant, and cost-effective manner using electronic postal and shipping system (e.g., open and date stamp, assign appropriate coding to invoices, etc.)
• Collaborate with other team members to support groups, meetings, events and activities in the building; may include greeting, room setup and cleanup, preparing meeting materials, catering/hospitality services, and catering support.
• Monitor security cameras and ensure proper admittance of visitors and deliveries into secure areas of the facility, including the clinical suite for acceptance and release of donors.
• Provides general administrative support as requested, including but not limited to: word processing, compiling materials packets, data entry, filing, processing invoices, managing office supplies, meeting coordination/scheduling, registration, etc.
• Provide calendar management and scheduling for assigned staff members and/or leaders.
• Compose and manage correspondence, including emails, letters, and reports.

WORKING CONDITIONS/SCHEDULE
• Work a minimum of 40 hours per week (with schedule adjustments to accommodate organizational needs, as needed). Front desk is staffed from 8:00am to 4:00pm. On-site.
• Please note: This position has the potential to witness, on camera or in-person, the transporting of a deceased tissue donor into or out of the onsite clinic.
• Ability to lift up to 20 pounds occasionally.
• Must be able to follow and successfully complete category immunization, health screening and background check requirements.

Why Join LifeSource

At LifeSource, we’re relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin maybe someone in your very own community.

Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.

If this sounds like you, please see below for additional details and qualifications.

Position Requirements

Minimum Qualifications
• Combination of education and experience equivalent to 2 years of administrative, clerical, reception or front desk responsibilities.
• Demonstrated history of high work quality, integrity and professionalism.
• Ability to work in an organized, efficient way and with attention to detail.
• Ability to provide excellent customer service and establish professional rapport with diverse personalities and groups in-person, virtually, by phone and through email.
• Competency in technology-based tools such as personal computers, related software and mobile devices.
• Ability to protect confidential or private information in accordance with organizational policy and the law.
• Ability to demonstrate empathy and compassion for someone who may have lost a loved one.
• Excellent written and verbal communication skills.
• Ability to prioritize and problem-solve, using critical thinking skills.
• Capability of performing as a self-directed, motivated individual and as a collaborative team member.

Preferred Qualifications
• A combination of education and experience equivalent to 4 years of administrative, clerical, reception or front desk responsibilities.
• Strong working knowledge of Microsoft Office applications, especially Word, Excel, Outlook and Teams.
• Knowledge of appropriate formatting and styles for correspondence, reports and related items.
• Previous experience with multi-line telephone systems, shipping and receiving systems, supporting meetings/events (both in-person and virtually).

This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away.

About The Organization

LifeSource is a nonprofit organization dedicated to saving lives through organ, eye and tissue donation in the Upper Midwest. It's our privilege to serve the 7 million people who live in communities across Minnesota, North Dakota, South Dakota and portions of western Wisconsin.

We're dedicated to working with our hospital and community partners to support donor families, manage the donation process and educate our communities to create a culture of donation. We're a passionate and committed cross-functional team who believe in our vision that everyone shares the gift of life. Each of our team members plays an integral role in our life-saving work, using their unique talents and contributions to further our mission.

EOE Statement LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.