Job Description
Qualifications
High school graduate or equivalent
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Knowledge of local activities and attractions appropriate for clientele
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Handle guest complaints ensuring guest satisfaction
Process all check-ins and check-outs according to established hotel requirements
Adhere to payment, cash handling and credit policies/procedures
Generate, print, and distribute daily reports to designated departments/personnel
Resolve discrepancies on the room status report with Housekeeping
Other duties as assigned
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner
Job description
ABOUT THE TEAM
Shaner Hotel has amazing opportunities at our brand-new Springhill Suites Jacksonville Beach Oceanfront. This 156-all suite hotel is located directly on Jacksonville Beach and next door to the Jacksonville Beach Fishing Pier. This custom designed hotel with breath taking views, along with an oceanfront restaurant and bar is the perfect blend of elegance and style.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
High school graduate or equivalent
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Knowledge of local activities and attractions appropriate for clientele
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Handle guest complaints ensuring guest satisfaction
Process all check-ins and check-outs according to established hotel requirements
Adhere to payment, cash handling and credit policies/procedures
Generate, print, and distribute daily reports to designated departments/personnel
Resolve discrepancies on the room status report with Housekeeping
Other duties as assigned
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner
Job description
ABOUT THE TEAM
Shaner Hotel has amazing opportunities at our brand-new Springhill Suites Jacksonville Beach Oceanfront. This 156-all suite hotel is located directly on Jacksonville Beach and next door to the Jacksonville Beach Fishing Pier. This custom designed hotel with breath taking views, along with an oceanfront restaurant and bar is the perfect blend of elegance and style.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Jacksonville Beach offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
