Job Description
Pay
$26.20–$32.76 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Holidays
Location
Vancouver, BC
Benefits
Pulled from the full job description
Vision care
Dental care
Disability insurance
Company pension
RRSP
Full job description
Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Front Desk / Guest Agent
First impressions are everything. As a Guest Agent, you shape the guest journey from the moment of arrival to their next booking, transforming every interaction into a memorable experience. Build your career at our iconic heritage property, the Castle in the City, and be part of a world-renowned hotel where excellence meets opportunity. Your future starts here.
What’s in It for You
An inclusive, empowering, and positive company culture where people are at the heart of everything we do
The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
Competitive pay, starting at $26.20 per hour, with potential to increase to $32.76 after successful completion of the probationary period
Complimentary meals during your shift through our Colleague Dining Program
Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Travel reimbursement for a TransLink monthly pass
Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
Learning and development programs through our Academies designed to enhance your skills
Opportunities to make a difference through our Corporate Social Responsibility initiatives
What You’ll Be Doing
Consistently delivering thoughtful, professional, and proactive guest service
Taking initiative to add a personalized experience
Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
Proudly promoting the hotel facilities and looking for opportunities to enhance a guest’s stay through up-selling
Promoting our loyalty program and driving revenues by upselling guest experiences
Following departmental policies, procedures, and service standards
Maintaining a safe working environment and following all safety policies and procedures
Performing other duties as required to ensure smooth operations
Qualifications
What We’re Looking For
Previous experience working with Opera or a related property management system
Luxury hotel experience is considered a strong asset
Service-focused personality with previous experience in a guest-facing role
Proven ability to deliver exceptional guest service while remaining calm, courteous, and professional in challenging situations
Strong communication skills, with written, verbal, and comprehensive fluency in English; additional languages are an asset
Ability to present oneself professionally and communicate articulately with guests and colleagues
Keen attention to detail, strong organizational skills, and the ability to prioritize competing tasks effectively
Accurate and efficient cash-handling skills
Ability to work independently while also contributing positively to a team environment
Highly responsible, reliable, and dependable
Ability to work rotating and flexible schedules, including early mornings, late nights, overnight shifts, weekends, and holidays (essential requirement)
Physical Requirements of the Position
Ability to stand and walk for extended periods throughout the shift
Ability to frequently lift, carry, push, and pull items weighing up to 30 lbs
Ability to kneel, bend, squat, and navigate stairs or ramps as required during daily operations
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
$26.20–$32.76 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Holidays
Location
Vancouver, BC
Benefits
Pulled from the full job description
Vision care
Dental care
Disability insurance
Company pension
RRSP
Full job description
Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Front Desk / Guest Agent
First impressions are everything. As a Guest Agent, you shape the guest journey from the moment of arrival to their next booking, transforming every interaction into a memorable experience. Build your career at our iconic heritage property, the Castle in the City, and be part of a world-renowned hotel where excellence meets opportunity. Your future starts here.
What’s in It for You
An inclusive, empowering, and positive company culture where people are at the heart of everything we do
The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
Competitive pay, starting at $26.20 per hour, with potential to increase to $32.76 after successful completion of the probationary period
Complimentary meals during your shift through our Colleague Dining Program
Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Travel reimbursement for a TransLink monthly pass
Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
Learning and development programs through our Academies designed to enhance your skills
Opportunities to make a difference through our Corporate Social Responsibility initiatives
What You’ll Be Doing
Consistently delivering thoughtful, professional, and proactive guest service
Taking initiative to add a personalized experience
Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
Proudly promoting the hotel facilities and looking for opportunities to enhance a guest’s stay through up-selling
Promoting our loyalty program and driving revenues by upselling guest experiences
Following departmental policies, procedures, and service standards
Maintaining a safe working environment and following all safety policies and procedures
Performing other duties as required to ensure smooth operations
Qualifications
What We’re Looking For
Previous experience working with Opera or a related property management system
Luxury hotel experience is considered a strong asset
Service-focused personality with previous experience in a guest-facing role
Proven ability to deliver exceptional guest service while remaining calm, courteous, and professional in challenging situations
Strong communication skills, with written, verbal, and comprehensive fluency in English; additional languages are an asset
Ability to present oneself professionally and communicate articulately with guests and colleagues
Keen attention to detail, strong organizational skills, and the ability to prioritize competing tasks effectively
Accurate and efficient cash-handling skills
Ability to work independently while also contributing positively to a team environment
Highly responsible, reliable, and dependable
Ability to work rotating and flexible schedules, including early mornings, late nights, overnight shifts, weekends, and holidays (essential requirement)
Physical Requirements of the Position
Ability to stand and walk for extended periods throughout the shift
Ability to frequently lift, carry, push, and pull items weighing up to 30 lbs
Ability to kneel, bend, squat, and navigate stairs or ramps as required during daily operations
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Agent - Full Time position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.