Front Desk Agent (Part Time)

Job Summary:

The Front Desk Agent is the face of the hotel and is responsible for delivering exceptional guest service during check-in, check-out, and throughout the guest’s stay. They handle guest inquiries, resolve issues, and ensure a welcoming and efficient front office operation.

Key Responsibilities:

Greet all guests warmly upon arrival and departure

Check-in and check-out guests efficiently using the PMS (ChoiceADVANTAGE)

Answer phones promptly, professionally, and in a friendly manner

Handle guest reservations, cancellations, modifications, and no-shows

Process payments accurately and handle cash, credit card transactions, and direct billing

Respond to guest concerns or complaints with professionalism and escalate when needed

Coordinate with housekeeping and maintenance to ensure room readiness

Monitor lobby activity and maintain security awareness

Balance cash drawers and complete daily shift reports

Stay informed about hotel promotions, local attractions, and services

Maintain a neat and organized front desk area

Qualifications:

Previous front desk or customer service experience preferred

Strong communication and interpersonal skills

Ability to work flexible hours including evenings, weekends, and holidays

Proficient in MS Office and hotel PMS systems (experience with ChoiceADVANTAGE a plus)

Problem-solving attitude and calm under pressure

High school diploma or equivalent required

Benefits of the Role to the Hotel:

First impression maker – sets the tone for guest satisfaction

Helps drive repeat business through personalized service

Supports operational flow by coordinating with housekeeping and maintenance

Minimizes billing issues by accurately managing transactions and data entry

Strengthens the brand reputation with consistent service standards

Job Types: Part-time, Seasonal

Pay: $15.70 per hour

Education:

Secondary School (preferred)

Work Location: In person

Expected start date: 2025-10-07