Front Desk Agent

Full job description

Overview

We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service in a professional environment. This role is essential in ensuring the smooth operation of our front office. The Front Desk Agent will book reservations, help with any guest needs, and check guests in and out.

Duties

Greet and assist clients as they arrive, ensuring a positive first impression.

Manage phone calls with excellent phone etiquette, addressing inquiries and scheduling appointments efficiently.

Maintain accurate client records and files, ensuring confidentiality and compliance with regulations.

Utilize Google Suite to manage office tasks, including document creation and communication.

Perform basic clerical duties such as typing, proofreading documents, and filing paperwork.

Collaborate with dental or medical staff to ensure seamless patient flow and communication.

Handle billing inquiries and process payments as needed.

Maintain cleanliness and organization of the front desk area.

Requirements

Previous experience in hospitality is preferred but not mandatory.

Strong phone etiquette with excellent communication skills.

Proficiency in Google Suite applications (Docs, Sheets, etc.).

Ability to proofread documents for accuracy and clarity.

Strong organizational skills with attention to detail in filing and record keeping.

Ability to work effectively in an office environment while multitasking under pressure.

A positive attitude and commitment to providing outstanding customer service.

Join our team as a Front Desk Agent where you can make a difference in the lives of our clients while enjoying a dynamic work environment!

Job Types: Full-time, Part-time

Pay: $1+.25-$1+.75 per hour

Expected hours: 16 – 32 per week

Additional pay:

Tips

Benefits:

On-site parking

Flexible language requirement:

French not required

Schedule:

8 hour shift

Day shift

Weekends as needed

Work Location: In person