front desk agent

Education:

Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Register arriving guests and assign rooms

Resolve complaints and claims

Take, cancel and change room reservations

Provide information on hotel facilities and services

Process guests' departures, calculate charges and receive payments

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Provide customer service

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Personal suitability

Client focus

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Experience

Will train

Health benefits

Dental plan

Health care plan

Vision care benefits

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 30 to 40 hours per week