Job Description
Sussex Front Desk Agent
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
Key Duties & Responsibilities:
Adhere to hotel policies and procedures.
Maximize revenue by converting inquiries into bookings.
Accurately register guests and handle room assignments.
Coordinate special requests.
Operate front desk systems, process payments, and balance shift totals.
Handle room reservations, respond to emails, and manage inventory.
Maintain records, including guest registration and billing.
Assist with housekeeping coordination and maintain positive working relationships.
Perform basic maintenance tasks as needed.
Ensure a clean and organized front and back office.
Report guest complaints or security issues.
Provide local area information and transportation details.
Utilize the building management system to oversee our property-managed apartment complexes.
Clean public areas as required.
Cook and refill the breakfast buffet.
Handle laundry duties.
Skills & Qualifications:
Strong interpersonal and communication skills.
Ability to sell and negotiate.
Proficiency in English; knowledge of French is a plus.
Basic maintenance skills.
Ability to multitask.
Eligibility to work in Canada.
Competencies:
Customer Focus
Teamwork
Problem Solving
Professionalism
Reliability
Physical Requirements:
Ability to stand for long periods and lift up to 25 pounds occasionally.
Job Types: Part-time, Permanent
Pay: $15.90-$16.90 per hour
Benefits:
Dental care
Extended health care
On-site parking
RRSP match
Ability to commute/relocate:
Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)
Language:
English (required)
Work Location: In person
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
Key Duties & Responsibilities:
Adhere to hotel policies and procedures.
Maximize revenue by converting inquiries into bookings.
Accurately register guests and handle room assignments.
Coordinate special requests.
Operate front desk systems, process payments, and balance shift totals.
Handle room reservations, respond to emails, and manage inventory.
Maintain records, including guest registration and billing.
Assist with housekeeping coordination and maintain positive working relationships.
Perform basic maintenance tasks as needed.
Ensure a clean and organized front and back office.
Report guest complaints or security issues.
Provide local area information and transportation details.
Utilize the building management system to oversee our property-managed apartment complexes.
Clean public areas as required.
Cook and refill the breakfast buffet.
Handle laundry duties.
Skills & Qualifications:
Strong interpersonal and communication skills.
Ability to sell and negotiate.
Proficiency in English; knowledge of French is a plus.
Basic maintenance skills.
Ability to multitask.
Eligibility to work in Canada.
Competencies:
Customer Focus
Teamwork
Problem Solving
Professionalism
Reliability
Physical Requirements:
Ability to stand for long periods and lift up to 25 pounds occasionally.
Job Types: Part-time, Permanent
Pay: $15.90-$16.90 per hour
Benefits:
Dental care
Extended health care
On-site parking
RRSP match
Ability to commute/relocate:
Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)
Language:
English (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Agent position is now open for candidates interested in the Back Office Jobs sector. This role in Sussex offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
