Job Description
Qualifications
Required Knowledge, Skills & Abilities
Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance to include a smile, uniform, and name tag
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Ability to multitask and work well under pressure
Basic computer skills (MS Office, email, MS Windows)
Familiarity with basic cash-handling procedures
Required Experience, Education & Certifications
Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Benefits
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost
Responsibilities
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone
Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team
Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment
Deliver the ultimate fitness experience to every member, every time
Provide the highest level of customer service to all members, guests and visitors upon arrival
Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
Stand for entire shift; sustained periods of time
Actively recruit and retain members
Answer questions, solve problems, and refer comments and concerns appropriately
Answer phones, field questions, and route calls in keeping with Front Desk standards
Perform cash, check, and credit card transactions accurately
Schedule courts and program services for members
Maintain a clean and organized front desk and lobby area
Use online computer software for member check-ins, updating member accounts as needed
Attend all scheduled meetings and trainings
Understand and follow employee standards of conduct and ethics
Understand and uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Job description
Summary Objective
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
Essential Functions
• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Stand for entire shift; sustained periods of time
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately
Job Responsibilities
• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills & Abilities
• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures
Required Experience, Education & Certifications
• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Employee Benefits
All US Fitness team members receive:
• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits
• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Required Knowledge, Skills & Abilities
Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance to include a smile, uniform, and name tag
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Ability to multitask and work well under pressure
Basic computer skills (MS Office, email, MS Windows)
Familiarity with basic cash-handling procedures
Required Experience, Education & Certifications
Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Benefits
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost
Responsibilities
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone
Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team
Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment
Deliver the ultimate fitness experience to every member, every time
Provide the highest level of customer service to all members, guests and visitors upon arrival
Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
Stand for entire shift; sustained periods of time
Actively recruit and retain members
Answer questions, solve problems, and refer comments and concerns appropriately
Answer phones, field questions, and route calls in keeping with Front Desk standards
Perform cash, check, and credit card transactions accurately
Schedule courts and program services for members
Maintain a clean and organized front desk and lobby area
Use online computer software for member check-ins, updating member accounts as needed
Attend all scheduled meetings and trainings
Understand and follow employee standards of conduct and ethics
Understand and uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Job description
Summary Objective
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
Essential Functions
• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Stand for entire shift; sustained periods of time
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately
Job Responsibilities
• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills & Abilities
• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures
Required Experience, Education & Certifications
• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Employee Benefits
All US Fitness team members receive:
• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits
• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Associate position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Austell offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
