Job Description
About the job
Dynamic Work Environment: Be part of a vibrant team that values excellent service and teamwork.
Career Growth: Access to comprehensive training and development programs to help you advance your career.
Supportive Community: Work in a collaborative and supportive environment that values your contributions.
He Angitūtanga / The Opportunity
Join our team at Strata Lounge, Auckland Airport, as a Front Desk Attendant/Concierge. This is a Permanent Full Time role rostered across the week. You will play a pivotal role in delivering impeccable customer service with warmth, professionalism, and care, ensuring every guest receives a heartfelt welcome and a friendly farewell.
Ko o Kawenga / Your Responsibilities
Lead by example, maintaining high standards of presentation and operational efficiency at the front desk.
Provide solutions-based approaches to challenges and ensure tasks are completed correctly within the lounge.
Communicate effectively with guests and team members, ensuring clear, professional, and inclusive interactions.
Maintain the front desk and reception area, ensuring a positive first impression for guests.
Handle guest inquiries, boarding pass checks, and provide boarding announcements as required.
He Kōrero Mōu / About You
Team player with good leadership skills and the ability to work autonomously.
Experience in a similar role, preferably in a hospitality or customer service environment.
Immaculate personal presentation and high level of communication skills, both verbal and written.
Ability to remain calm and diplomatic under pressure, providing flexible solutions.
Physically fit, reliable, and able to pass police and AVSEC clearance.
Nga Painga / Benefit & Perks
Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.
Mo Matou / About Us
We are New Zealand's leading and largest food and support services provider across multiple industries.
Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
Our people are awesome, they breathe life into our brands and make great things happen!
Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
Successful candidates will be able to pass pre-employment checks satisfactorily.
Applicants for this position should have NZ residency or a valid NZ work visa.
Don't miss out on this unique opportunity - Click 'Apply' Now!
For any recruitment queries please contact the Compass Group Recruitment team at [email protected]
Great People, Real Opportunities
Dynamic Work Environment: Be part of a vibrant team that values excellent service and teamwork.
Career Growth: Access to comprehensive training and development programs to help you advance your career.
Supportive Community: Work in a collaborative and supportive environment that values your contributions.
He Angitūtanga / The Opportunity
Join our team at Strata Lounge, Auckland Airport, as a Front Desk Attendant/Concierge. This is a Permanent Full Time role rostered across the week. You will play a pivotal role in delivering impeccable customer service with warmth, professionalism, and care, ensuring every guest receives a heartfelt welcome and a friendly farewell.
Ko o Kawenga / Your Responsibilities
Lead by example, maintaining high standards of presentation and operational efficiency at the front desk.
Provide solutions-based approaches to challenges and ensure tasks are completed correctly within the lounge.
Communicate effectively with guests and team members, ensuring clear, professional, and inclusive interactions.
Maintain the front desk and reception area, ensuring a positive first impression for guests.
Handle guest inquiries, boarding pass checks, and provide boarding announcements as required.
He Kōrero Mōu / About You
Team player with good leadership skills and the ability to work autonomously.
Experience in a similar role, preferably in a hospitality or customer service environment.
Immaculate personal presentation and high level of communication skills, both verbal and written.
Ability to remain calm and diplomatic under pressure, providing flexible solutions.
Physically fit, reliable, and able to pass police and AVSEC clearance.
Nga Painga / Benefit & Perks
Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.
Mo Matou / About Us
We are New Zealand's leading and largest food and support services provider across multiple industries.
Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
Our people are awesome, they breathe life into our brands and make great things happen!
Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
Successful candidates will be able to pass pre-employment checks satisfactorily.
Applicants for this position should have NZ residency or a valid NZ work visa.
Don't miss out on this unique opportunity - Click 'Apply' Now!
For any recruitment queries please contact the Compass Group Recruitment team at [email protected]
Great People, Real Opportunities
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Attendant (Concierge) - Strata Lounge x 4 position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
