Front Desk Attendant

Company Description

Hotel Citizen is a hospitality company dedicated to providing excellent service and accommodations. Based out of Mumbai, Maharastra, India, the hotel is known for its welcoming atmosphere and commitment to guest satisfaction. Hotel Citizen strives to create memorable experiences for all its guests by focusing on comfort and quality service.

Role Description

This is an on-site full-time role for a Front Desk Attendant located in Mumbai. The Front Desk Attendant will be responsible for greeting and assisting guests, answering phone calls, managing reservations, performing check-in and check-out procedures, and handling guest inquiries and complaints. Additionally, the role involves clerical duties such as maintaining records, handling payments, and coordinating with other hotel departments to ensure a seamless guest experience.

Qualifications

• Strong phone etiquette and receptionist duties skills

• Proficiency in clerical skills and maintaining records

• Excellent communication and customer service skills

• Ability to handle guest inquiries and complaints efficiently

• Basic knowledge of reservation systems and payment handling

• Previous experience in the hospitality industry is a plus

• High school diploma or equivalent