front desk clerk, hotel

Education:

Expérience:

Education

No degree, certificate or diploma

Tasks

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Process guests' departures, calculate charges and receive payments

Maintain an inventory of vacancies, reservations and room assignments

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Contact customers to deliver requested wakeup calls

Provide customer service

Screening questions

Are you available for the advertised start date?

Are you currently legally able to work in Canada?

Are you willing to relocate for this position?

Do you currently reside in proximity to the advertised location?

Experience

Experience an asset

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 30 to 40 hours per week