front desk clerk, hotel

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

or equivalent experience

Work setting

Hotel, motel, resort

Tasks

Register arriving guests and assign rooms

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Perform light housekeeping and cleaning duties

Provide customer service

Computer and technology knowledge

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Standing for extended periods

Work under pressure

Personal suitability

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Screening questions

Are you currently legally able to work in Canada?

Do you currently reside in proximity to the advertised location?

Do you have previous experience in this field of employment?

What is the highest level of study you have completed?

Health benefits

Dental plan

Health care plan

Vision care benefits

Financial benefits

Group insurance benefits

Life insurance

Work Term: Permanent

Work Language: English

Hours: 40 hours per week