Front Desk Consultant Assistant
Location
Chatswood NSW 2067
Full job description
About Luxe Cosmetic Clinic
Luxe Cosmetic Clinic is a premier aesthetic destination led by medical professionals. We approach beauty with clinical precision, always prioritizing safety. By combining globally advanced technologies with deep medical expertise, we deliver results-driven, customized treatment plans to every client.
We are more than trend followers—we are industry leaders. As pioneers in the Australian aesthetic field, we were the first to introduce several world-class technologies. We are the first signature partner of Cynosure in Australia and the first in Australia and New Zealand to use Sofwave™ skin tightening technology. At LUXE, we believe every client is unique and are committed to creating customized aesthetic experiences that inspire confidence and satisfaction.
The Opportunity: Your Role & Responsibilities
As a Front Desk Consultant Assistant, you are not just a receptionist—you are the cornerstone of the client experience. You will create a warm, luxurious, and professional atmosphere, ensuring that every client feels exceptional from the moment they walk in. Your key responsibilities include:
- Exceptional Client Reception: Greet clients warmly and professionally as the face of the clinic, creating a positive first impression.
- Efficient Appointment Management: Handle appointment bookings, confirmations, and adjustments via phone, email, and in person to ensure a smooth daily schedule.
- Professional Consultation Support: Answer inquiries regarding treatment options, procedures, pricing, and clinic policies with patience and accuracy.
- Seamless Team Collaboration: Work closely with doctors, nurses, and therapists to coordinate treatment flows and deliver a cohesive client journey.
- Administrative Excellence: Manage client records, billing, filing, and maintain the cleanliness and professionalism of the front desk area.
Who We Are Looking For: Skills & Qualifications
To succeed in this role, the ideal candidate should possess the following traits and capabilities:
Core Competencies
- Excellent Communication Skills: Able to communicate clearly and effectively in person, over the phone, and in writing.
- Fluent English Required: Proficiency in English is essential. Proficiency in Mandarin is a strong advantage.
- High Emotional Intelligence & Empathy: Understand and respond to clients' emotional needs, especially in a sensitive medical setting.
- Impeccable Professional Image: Present a polished and professional appearance and manner that aligns with our premium clinic positioning.
- Strong Organizational & Detail Orientation: Capable of multitasking with precision and maintaining a high standard of accuracy.
- Passion for the Aesthetic Industry: A genuine interest in aesthetics and a desire to provide outstanding service.
Experience & Qualifications
- At least 1 year of experience in front desk, reception, or customer service roles. Background in medical, beauty, or luxury hospitality industries is preferred.
- Proficiency in appointment management systems and standard office software (e.g., Microsoft Office Suite).
- Capable of handling client inquiries and resolving issues calmly and efficiently.
Why Join Us? Benefits & Culture
We believe that a great team is the foundation of success. At Luxe Cosmetic Clinic, you’ll find a workplace full of opportunities and support.
We offer:
- Competitive Compensation: A generous salary package that reflects your skills and experience.
- Positive Team Culture: A collaborative, professional, and dynamic team that celebrates success together.
- Career Development Opportunities: Ongoing professional training and learning opportunities to grow within the aesthetic industry.
- Attractive Staff Benefits: Enjoy significant discounts on our world-class treatments and products.
- State-of-the-Art Work Environment: Be part of an innovative team working in a modern clinic equipped with cutting-edge technology.
How to Apply
If you are an enthusiastic and professional individual with a passion for excellence and believe you can represent Luxe Cosmetic Clinic with distinction, we warmly invite you to apply.
Please send your resume to: alex.wang@brandnewgroup.com.au
职位类型：全职
薪资： $26.00至$30.00（每小时 ）
预计小时数：每周 40
工作经验:
Customer service: 1 年 (首选)
工作语言:
Mandarin (首选)
工作权利:
澳大利亚 (必填)
Work Location: 现场办公
预期开始日期： 03/08/2025