Job Description
Qualifications
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
Knowledge of medical products, terminology, services, standards, policies, and procedures
Ability to act calmly in busy or stressful situations
Demonstrated strong listening skills
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
Must be able to type at least 40 WPM
Skilled in basic phone and computer operation
Ability to work effectively within role independently and with other team members
Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data
Proficiency with the ability to problem solve, multitask, and carry out instructions
Ability to read, write and effectively communicate in English
WORKING CONDITIONSGeneral office working conditions
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
The employee must occasionally lift and or move up to 15 pounds
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus
Manual dexterity is required to use desktop computers and peripherals
WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job
Responsibilities
ESSENTIAL FUNCTIONSThe Front Desk Coordinator is the first point of contact for patients within our ClareMedica family and, as such, serves as a patient advocate by providing exceptional customer service
In this role, the Front Desk Coordinator will check patients in and out of the medical clinic and provide administrative support
Building a strong relationship with members, while making them feel that their health is our top priority, is the main scope of this position
DUTIES AND RESPONSIBILITIESInteract with patients and visitors in a polite and friendly manner
Responsible for preparing new patient registration, patient check-in, and patient check-out
Answer all phone calls in a professional and courteous manner while taking detailed and accurate messages
Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients
Responsible for verifying patient demographic related data and materials from patients and/or their representatives
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance via phone or website and collect any necessary copays for services and collect any outstanding balances before visits
On subsequent visits, ask them to verify demographic info and make any necessary edits
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system
Monitors fax in-box by attaching documents to the patients' chart and assigning the correct personnel to the document for it to be processed
Restock office supplies as needed and maintain inventory log
Maintain cleanliness of space by keeping front office area neat and tidy
Maintains the confidentiality of patients' personal information and medical records
Participates in daily/weekly huddles regarding what is transpiring in the office that needs to be clarified and go over any changes the company needs to implement
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
Perform other duties as assigned and modified at the manager's discretion.Handling, dividing, attaching, and finalizing all fax-related tasks
Performs other duties as assigned and modified at manager's discretion
Mindset focused on resolving problems for patients and achieving team goals
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
TRAVELLocal travel between care centers may be required for coverage
You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate
Job description
Description:Job Description: Front Desk CoordinatorLocation: Care Center Classification: Full-time, Non-ExemptDepartment: Medical Other Reports to: Operations Lead Position Category: Non-Managerial Last Revised: November 2026At ClareMedica, exceptional is the standard.Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives.That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At ClareMedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.Opportunity awaits - welcome to ClareMedica.ESSENTIAL FUNCTIONSThe Front Desk Coordinator is the first point of contact for patients within our ClareMedica family and, as such, serves as a patient advocate by providing exceptional customer service. In this role, the Front Desk Coordinator will check patients in and out of the medical clinic and provide administrative support. Building a strong relationship with members, while making them feel that their health is our top priority, is the main scope of this position. DUTIES AND RESPONSIBILITIESInteract with patients and visitors in a polite and friendly manner.Responsible for preparing new patient registration, patient check-in, and patient check-out. Answer all phone calls in a professional and courteous manner while taking detailed and accurate messages. Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients. Responsible for verifying patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance via phone or website and collect any necessary copays for services and collect any outstanding balances before visits.On subsequent visits, ask them to verify demographic info and make any necessary edits. Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.Monitors fax in-box by attaching documents to the patients' chart and assigning the correct personnel to the document for it to be processed. Restock office supplies as needed and maintain inventory log. Maintain cleanliness of space by keeping front office area neat and tidy. Maintains the confidentiality of patients' personal information and medical records.Participates in daily/weekly huddles regarding what is transpiring in the office that needs to be clarified and go over any changes the company needs to implement.Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. Perform other duties as assigned and modified at the manager's discretion.Handling, dividing, attaching, and finalizing all fax-related tasks.Performs other duties as assigned and modified at manager's discretion.SUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilities.Requirements:QUALIFICATIONS/REQUIREMENTSHigh School Diploma, GED, or equivalent combination of education and/ or experience.A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.BLS preferred.Exceptional oral and written communication skills, time management skills and organizational skills.Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.Mindset focused on resolving problems for patients and achieving team goals.Knowledge of medical products, terminology, services, standards, policies, and procedures.Ability to act calmly in busy or stressful situations.Demonstrated strong listening skills.Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation.Ability to work effectively within role independently and with other team members.Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data.Proficiency with the ability to problem solve, multitask, and carry out instructions.Ability to read, write and effectively communicate in English. Bilingual is a plus.HIPAA and AHCA experience preferred.Healthcare experience preferred.EMR system experience preferred.WORKING CONDITIONSGeneral office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.TRAVELLocal travel between care centers may be required for coverage.SAFETY HAZARD OF THE JOBMinimal HazardsThis job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment any time, with or without cause.PI3a1c5+1c+a88-2566XXXXXX
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
Knowledge of medical products, terminology, services, standards, policies, and procedures
Ability to act calmly in busy or stressful situations
Demonstrated strong listening skills
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
Must be able to type at least 40 WPM
Skilled in basic phone and computer operation
Ability to work effectively within role independently and with other team members
Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data
Proficiency with the ability to problem solve, multitask, and carry out instructions
Ability to read, write and effectively communicate in English
WORKING CONDITIONSGeneral office working conditions
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
The employee must occasionally lift and or move up to 15 pounds
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus
Manual dexterity is required to use desktop computers and peripherals
WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job
Responsibilities
ESSENTIAL FUNCTIONSThe Front Desk Coordinator is the first point of contact for patients within our ClareMedica family and, as such, serves as a patient advocate by providing exceptional customer service
In this role, the Front Desk Coordinator will check patients in and out of the medical clinic and provide administrative support
Building a strong relationship with members, while making them feel that their health is our top priority, is the main scope of this position
DUTIES AND RESPONSIBILITIESInteract with patients and visitors in a polite and friendly manner
Responsible for preparing new patient registration, patient check-in, and patient check-out
Answer all phone calls in a professional and courteous manner while taking detailed and accurate messages
Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients
Responsible for verifying patient demographic related data and materials from patients and/or their representatives
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance via phone or website and collect any necessary copays for services and collect any outstanding balances before visits
On subsequent visits, ask them to verify demographic info and make any necessary edits
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system
Monitors fax in-box by attaching documents to the patients' chart and assigning the correct personnel to the document for it to be processed
Restock office supplies as needed and maintain inventory log
Maintain cleanliness of space by keeping front office area neat and tidy
Maintains the confidentiality of patients' personal information and medical records
Participates in daily/weekly huddles regarding what is transpiring in the office that needs to be clarified and go over any changes the company needs to implement
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
Perform other duties as assigned and modified at the manager's discretion.Handling, dividing, attaching, and finalizing all fax-related tasks
Performs other duties as assigned and modified at manager's discretion
Mindset focused on resolving problems for patients and achieving team goals
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
TRAVELLocal travel between care centers may be required for coverage
You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate
Job description
Description:Job Description: Front Desk CoordinatorLocation: Care Center Classification: Full-time, Non-ExemptDepartment: Medical Other Reports to: Operations Lead Position Category: Non-Managerial Last Revised: November 2026At ClareMedica, exceptional is the standard.Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives.That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At ClareMedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.Opportunity awaits - welcome to ClareMedica.ESSENTIAL FUNCTIONSThe Front Desk Coordinator is the first point of contact for patients within our ClareMedica family and, as such, serves as a patient advocate by providing exceptional customer service. In this role, the Front Desk Coordinator will check patients in and out of the medical clinic and provide administrative support. Building a strong relationship with members, while making them feel that their health is our top priority, is the main scope of this position. DUTIES AND RESPONSIBILITIESInteract with patients and visitors in a polite and friendly manner.Responsible for preparing new patient registration, patient check-in, and patient check-out. Answer all phone calls in a professional and courteous manner while taking detailed and accurate messages. Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients. Responsible for verifying patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance via phone or website and collect any necessary copays for services and collect any outstanding balances before visits.On subsequent visits, ask them to verify demographic info and make any necessary edits. Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.Monitors fax in-box by attaching documents to the patients' chart and assigning the correct personnel to the document for it to be processed. Restock office supplies as needed and maintain inventory log. Maintain cleanliness of space by keeping front office area neat and tidy. Maintains the confidentiality of patients' personal information and medical records.Participates in daily/weekly huddles regarding what is transpiring in the office that needs to be clarified and go over any changes the company needs to implement.Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. Perform other duties as assigned and modified at the manager's discretion.Handling, dividing, attaching, and finalizing all fax-related tasks.Performs other duties as assigned and modified at manager's discretion.SUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilities.Requirements:QUALIFICATIONS/REQUIREMENTSHigh School Diploma, GED, or equivalent combination of education and/ or experience.A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.BLS preferred.Exceptional oral and written communication skills, time management skills and organizational skills.Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.Mindset focused on resolving problems for patients and achieving team goals.Knowledge of medical products, terminology, services, standards, policies, and procedures.Ability to act calmly in busy or stressful situations.Demonstrated strong listening skills.Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation.Ability to work effectively within role independently and with other team members.Ability to organize and complete work in a timely manner.Detail-oriented to ensure accuracy of reports and data.Proficiency with the ability to problem solve, multitask, and carry out instructions.Ability to read, write and effectively communicate in English. Bilingual is a plus.HIPAA and AHCA experience preferred.Healthcare experience preferred.EMR system experience preferred.WORKING CONDITIONSGeneral office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.TRAVELLocal travel between care centers may be required for coverage.SAFETY HAZARD OF THE JOBMinimal HazardsThis job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment any time, with or without cause.PI3a1c5+1c+a88-2566XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Coordinator position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
