Job highlights
Identified by Google from the original job post
Qualifications
If you're passionate about hospitality and enjoy solving technical challenges, we want to meet you
We're looking for someone who combines technical knowledge with excellent problem-solving skills
High school diploma or equivalent required
Minimum two (2) years of management experience in operations supervisor, Director of room or Assistant of General Manager
Minimun three (3) years in front office leadership role, preferably in an upscale or lifestyle brand hotel
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
Excellent Opera proficiency
Excellent communication skills, both verbal and written
Ability to handle high-pressure situations with poise and professionalism
Knowledge of customer service principles and best practices in the hospitality industry
Availability to work flexible hours, including weekends and holidays
Benefits
And of course, we also offer a variety of benefits for you to enjoy:
Career plan within the Group with opportunities for growth
Regular afterworks
Continuous training and innovation
Permanent contract
Collaborative and dynamic environment: You will work with a team committed to ensuring guest satisfaction
Dental, vision, and life insurance
Employee discount
Paid time off & paid training
Referral program
Retirement plan
Guest Focus: You ensure that every guest interaction is positive and leaves a lasting impression
Responsibilities
We initiate and collaborate on social responsibility projects to make a meaningful impact
HONEST: We act ethically, making decisions that align with our culture
As a Front Desk Director, your day-to-day will involve:
You’ll begin each day by reviewing daily reports and coordinating with various departments to ensure smooth operations
Your primary responsibility will be to manage the front desk team, ensuring that every guest receives a warm, personalized welcome and enjoys a seamless check-in and check-out process
You’ll be overseeing the scheduling, training, and performance of your team members, fostering an environment where excellent service and attention to detail are the standards
Throughout the day, you will manage guest inquiries, ensuring quick resolutions to any concerns or special requests
Your focus will be on enhancing guest satisfaction while driving operational efficiencies
Working closely with housekeeping, maintenance, and other hotel departments, you’ll ensure that rooms are ready for guests, special events are coordinated flawlessly, and that the front desk runs smoothly at all times
In addition to daily tasks, you will also play a vital role in strategic decision-making
From reviewing key performance metrics to implementing new initiatives that elevate guest experiences, you’ll be at the forefront of making Lennox Miami Beach the best it can be
Additionally, you'll lead and inspire your team to embrace our values of innovation, responsibility, and passion, while maintaining the highest service standards
Leadership: You will lead by example, inspiring your team to strive for excellence in every task
Proactivity: Anticipating guest needs and resolving issues before they arise is key
Collaboration: Working together with other departments to ensure smooth hotel operations is essential
Problem Solving: Finding quick and effective solutions to guest and operational challenges is at the heart of your role
Job description
About Us

At Yurbban Hospitality Group, we don't just provide lodging; we create lasting moments for our guests. We are a team passionate about service excellence, authenticity, and innovation. Every interaction with our customers is an opportunity to exceed their expectations, and we are looking for someone like you to help fulfill our mission.

What are our values?
• WOW: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.
• CONSCIOUS: We aim to improve the world through responsibility and sustainability. We initiate and collaborate on social responsibility projects to make a meaningful impact.
• HONEST: We act ethically, making decisions that align with our culture. Transparency is a priority in all our actions and communications.
• PASSION: We give our best in every challenge, having fun while putting ideas into action.
• TEAM: We create together to achieve a shared goal, where every opinion counts.

Why work with us?

Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, contributing to the success of the company while you grow both professionally and personally. We operate lodging and restaurants in cities across Europe and America (Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, Bogotá, and Lima) under various brands, offering unique experiences to our guests.

As a Front Desk Director, your day-to-day will involve:

You’ll begin each day by reviewing daily reports and coordinating with various departments to ensure smooth operations. Your primary responsibility will be to manage the front desk team, ensuring that every guest receives a warm, personalized welcome and enjoys a seamless check-in and check-out process. You’ll be overseeing the scheduling, training, and performance of your team members, fostering an environment where excellent service and attention to detail are the standards.

Throughout the day, you will manage guest inquiries, ensuring quick resolutions to any concerns or special requests. Your focus will be on enhancing guest satisfaction while driving operational efficiencies. Working closely with housekeeping, maintenance, and other hotel departments, you’ll ensure that rooms are ready for guests, special events are coordinated flawlessly, and that the front desk runs smoothly at all times.

In addition to daily tasks, you will also play a vital role in strategic decision-making. From reviewing key performance metrics to implementing new initiatives that elevate guest experiences, you’ll be at the forefront of making Lennox Miami Beach the best it can be. Additionally, you'll lead and inspire your team to embrace our values of innovation, responsibility, and passion, while maintaining the highest service standards.

What to expect working at Yurbban Hospitality Group?

If you're passionate about hospitality and enjoy solving technical challenges, we want to meet you. We're looking for someone who combines technical knowledge with excellent problem-solving skills. If you thrive in a dynamic environment and believe that every day is an opportunity to make a difference, this is your chance to join us. And of course, we also offer a variety of benefits for you to enjoy:
• Career plan within the Group with opportunities for growth.
• Regular afterworks.
• Continuous training and innovation.
• Permanent contract.
• Collaborative and dynamic environment: You will work with a team committed to ensuring guest satisfaction.
• Dental, vision, and life insurance.
• Employee discount.
• Paid time off & paid training.
• Referral program.
• Retirement plan.

What do we value?
• Guest Focus: You ensure that every guest interaction is positive and leaves a lasting impression.
• Leadership: You will lead by example, inspiring your team to strive for excellence in every task.
• Proactivity: Anticipating guest needs and resolving issues before they arise is key.
• Collaboration: Working together with other departments to ensure smooth hotel operations is essential.
• Problem Solving: Finding quick and effective solutions to guest and operational challenges is at the heart of your role.

Qualifications
• Bachelor’s degree preferred. High school diploma or equivalent required
• Minimum two (2) years of management experience in operations supervisor, Director of room or Assistant of General Manager.
• Minimun three (3) years in front office leadership role, preferably in an upscale or lifestyle brand hotel.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of computer systems such as: Mews, lightspeed, HUBOS, microsoft word, excel & outlook is preferred
• Excellent Opera proficiency
• Excellent communication skills, both verbal and written.
• Ability to handle high-pressure situations with poise and professionalism.
• Knowledge of customer service principles and best practices in the hospitality industry.
• Fluency in English and Spanish is required; additional languages are a plus.
• Availability to work flexible hours, including weekends and holidays.