Overseeing day-to-day operations including check-in/check-out, guests’ queries, maintaining guest records, housekeeping, etc.
Handle Guest interaction In-person and also Email correspondence
Staff interactions/management with the housekeeping staff and external vendors
Quality control and maintenance
Should be friendly and welcoming in nature
Manage back-office systems and processes
Adhere to finance and accounting standards incl. daily accounts
Being up to date about the activities and events happening in the hostel and around the city
Ensuring that Guests have a great time and convert their happiness into great reviews
Responsible to execute the tasks which will be inclusive always