front desk hotel clerk

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

or equivalent experience

Work setting

Hospitality industry

Staff accommodation provided

Tasks

Register arriving guests and assign rooms

Resolve complaints and claims

Take, cancel and change room reservations

Process guests' departures, calculate charges and receive payments

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Assist clients/guests with special needs

Perform light housekeeping and cleaning duties

Support for persons with disabilities

Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Work Term: Permanent

Work Language: English

Hours: 35 hours per week