Job Description
Full job description
Taronga Conservation Society Australia
Reference number
706-XXXXXX
Occupation
Management and Supervision
Work type
Full-Time
Location
Sydney - North/North West
Salary Information
Closing date
18 February 2026 at 11:59pm
Located at Sydney’s Iconic Taronga Zoo – Cammeraigal Country
Ongoing, full time position
TCSA Salaried Employees Award, Clerk Grade 3 annual package starting from $95,953 (includes base salary from $84,659 + 12% superannuation & leave loading)
Taronga Zoo Wildlife Retreat Sydney is looking for an experienced and motivated Front Desk Manager to join our Accommodation team!
About the Role…
The Front Desk Manager will manage the daily operations of the Wildlife Retreat, ensuring an exceptional guest experience.
This role is highly visible and present, providing a personal hosting style of service to guests.
Key Accountabilities…
Delivering remarkable customer service and leading a team to embody Taronga’s guest experience and cultural commitment across the front desk team.
To support the Wildlife Retreat operating as efficiently as possible through cost control management
Seek new opportunities to generate revenue and further develop the Wildlife Retreat guest experience
Recruit, induct and manage a highly engaged team of front desk staff, ensuring adequate training is developed and provided and a commitment to work, health and safety is prioritised;
Work collaboratively with internal stakeholders, and set up, lead and ensure the continuation of effective communication procedures between internal and satellite teams involved in delivering operations, including Housekeeping, Catering and Facilities;
Support where required the maintenance and cleaning of the Wildlife Retreat property. Any required actions are communicated and escalated as required to ensure outstanding guest experience;
Respond to escalated guest feedback concerns;
Manage all room allocations/ allotments and internal or escalated reservation requests for the properties.
About You…
We are looking for candidates that have:
Demonstrated skills and experience within a Senior Operations position (Resort/Retreat complex style);
Sensitivity to and understanding of the cultural needs of Aboriginal people.
Available to vary hours and work nights and weekends
Ability to obtain and maintain a current NSW Paid Working with Children Check, at own expense
NSW Drivers Licence
Benefits…
Our employees enjoy generous employment conditions including some of the following:
Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
Free onsite car parking, outside of peak periods
A wide range of discounts on our award winning accommodation across both sites
Discounted food and beverage purchases across the sites
Fitness Passport
We’re a social team - there’s always lots going on around the zoo that we get involved with!
+ more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
From your experience, describe one situation where you supported your team through a busy or challenging period.
If appointed to this role, what would be your top two priorities for the Front Office over the next 6–12 months, and why?
Applications Close: 11:59pm Wednesday 18 February 2026
Taronga Conservation Society Australia
Reference number
706-XXXXXX
Occupation
Management and Supervision
Work type
Full-Time
Location
Sydney - North/North West
Salary Information
Closing date
18 February 2026 at 11:59pm
Located at Sydney’s Iconic Taronga Zoo – Cammeraigal Country
Ongoing, full time position
TCSA Salaried Employees Award, Clerk Grade 3 annual package starting from $95,953 (includes base salary from $84,659 + 12% superannuation & leave loading)
Taronga Zoo Wildlife Retreat Sydney is looking for an experienced and motivated Front Desk Manager to join our Accommodation team!
About the Role…
The Front Desk Manager will manage the daily operations of the Wildlife Retreat, ensuring an exceptional guest experience.
This role is highly visible and present, providing a personal hosting style of service to guests.
Key Accountabilities…
Delivering remarkable customer service and leading a team to embody Taronga’s guest experience and cultural commitment across the front desk team.
To support the Wildlife Retreat operating as efficiently as possible through cost control management
Seek new opportunities to generate revenue and further develop the Wildlife Retreat guest experience
Recruit, induct and manage a highly engaged team of front desk staff, ensuring adequate training is developed and provided and a commitment to work, health and safety is prioritised;
Work collaboratively with internal stakeholders, and set up, lead and ensure the continuation of effective communication procedures between internal and satellite teams involved in delivering operations, including Housekeeping, Catering and Facilities;
Support where required the maintenance and cleaning of the Wildlife Retreat property. Any required actions are communicated and escalated as required to ensure outstanding guest experience;
Respond to escalated guest feedback concerns;
Manage all room allocations/ allotments and internal or escalated reservation requests for the properties.
About You…
We are looking for candidates that have:
Demonstrated skills and experience within a Senior Operations position (Resort/Retreat complex style);
Sensitivity to and understanding of the cultural needs of Aboriginal people.
Available to vary hours and work nights and weekends
Ability to obtain and maintain a current NSW Paid Working with Children Check, at own expense
NSW Drivers Licence
Benefits…
Our employees enjoy generous employment conditions including some of the following:
Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
Free onsite car parking, outside of peak periods
A wide range of discounts on our award winning accommodation across both sites
Discounted food and beverage purchases across the sites
Fitness Passport
We’re a social team - there’s always lots going on around the zoo that we get involved with!
+ more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
From your experience, describe one situation where you supported your team through a busy or challenging period.
If appointed to this role, what would be your top two priorities for the Front Office over the next 6–12 months, and why?
Applications Close: 11:59pm Wednesday 18 February 2026
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Manager, Wildlife Retreat position is now open for candidates interested in the MIS Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.