Job Description
Front Desk Member Experience Associate- Ottawa
One Academy® is actively searching for Front Desk Member Experience Associates to become an integral part of the operations team at One Academy Ottawa- The Glebe. In this role you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.
Company Overview:
With a community-first approach and a multidisciplinary facility, One Academy®’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, to take on new challenges, and push themselves towards feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable - because we are stronger as one.
Key Responsibilities:
Greet and Welcome Members: Provide a warm and friendly welcome to all members and guests as they enter the gym.
Membership Services: Assist with new member sign-ups, membership inquiries, and account management.
Check-In: Ensure all members and guests check in and out of the gym, verifying memberships and addressing any outstanding balances.
Phone and Email Correspondence: Handle incoming calls and emails, addressing inquiries, and providing information about our services and programs.
Cash Handling: Process transactions accurately, including membership dues, retail sales, and any other fees.
General Administrative Duties: Assist with various administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area.
Member Assistance: Provide information on gym facilities, classes, and promotions, and assist members with their needs.
Safety and Security: Monitor access to the facility, ensuring the safety and security of all members and guests.
Customer Service: Resolve member concerns and issues promptly and professionally, ensuring a positive experience.
Maintain Facility: Organize and maintain overall facility cleanliness, ensuring the gym is always member ready.
Cafe Operations: Operate our coffee and smoothie bar – make smoothies, brew coffee and process transactions.
Education, experience and skills required:
Secondary School (required)
1+ years in a customer service role
Able to take initiative
Critical Thinking
TeamWork
MindBody (preferred)
Time Management
Friendly, approachable, with strong written and verbal communication skills
Team player who takes initiative
Thrives in a fast paced environment
Reliable and punctual
Interest in Health & Fitness industry
Ability to lift 50lbs
MindBody experience is a bonus
Bilingualism (English/French) is a strong asset
Direct Report:
In the capacity of a Front Desk Member Experience Associate, you will be reporting directly to the Member Experience and Operations Manager of the location.
Job Location and availability:
One Academy Ottawa- The Glebe - Address: 900 Bank St, Ottawa, ON, K1S 3W5
Flexible schedule, including morning, evening and weekend shifts preferred
“Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am / 4:45am).
Compensation and Benefits:
Part Time Hours (15 - 25 hours per week)
Expected Start Date: ASAP
Job Type: Part-Time, Permanent
Hourly Wage of $17.80 + Free Monthly Gym Membership
Family and Friends Discounts
15% off One Academy Cafe
10% One Academy Retail
Opportunities for Growth and Advancement
Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)
Equity, Diversity & Inclusion:
One Academy is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse community that we serve.
Interested in this position?
Please contact us at theglebe@oneacademylife.com with your resume and cover letter. Kindly note that only successful candidates will be contacted for an interview. We appreciate your interest in joining our team. Thank you in advance.
Job Type: Part-time
Pay: $17.80 per hour
Expected hours: 15 – 25 per week
Work Location: In person
One Academy® is actively searching for Front Desk Member Experience Associates to become an integral part of the operations team at One Academy Ottawa- The Glebe. In this role you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.
Company Overview:
With a community-first approach and a multidisciplinary facility, One Academy®’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, to take on new challenges, and push themselves towards feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable - because we are stronger as one.
Key Responsibilities:
Greet and Welcome Members: Provide a warm and friendly welcome to all members and guests as they enter the gym.
Membership Services: Assist with new member sign-ups, membership inquiries, and account management.
Check-In: Ensure all members and guests check in and out of the gym, verifying memberships and addressing any outstanding balances.
Phone and Email Correspondence: Handle incoming calls and emails, addressing inquiries, and providing information about our services and programs.
Cash Handling: Process transactions accurately, including membership dues, retail sales, and any other fees.
General Administrative Duties: Assist with various administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area.
Member Assistance: Provide information on gym facilities, classes, and promotions, and assist members with their needs.
Safety and Security: Monitor access to the facility, ensuring the safety and security of all members and guests.
Customer Service: Resolve member concerns and issues promptly and professionally, ensuring a positive experience.
Maintain Facility: Organize and maintain overall facility cleanliness, ensuring the gym is always member ready.
Cafe Operations: Operate our coffee and smoothie bar – make smoothies, brew coffee and process transactions.
Education, experience and skills required:
Secondary School (required)
1+ years in a customer service role
Able to take initiative
Critical Thinking
TeamWork
MindBody (preferred)
Time Management
Friendly, approachable, with strong written and verbal communication skills
Team player who takes initiative
Thrives in a fast paced environment
Reliable and punctual
Interest in Health & Fitness industry
Ability to lift 50lbs
MindBody experience is a bonus
Bilingualism (English/French) is a strong asset
Direct Report:
In the capacity of a Front Desk Member Experience Associate, you will be reporting directly to the Member Experience and Operations Manager of the location.
Job Location and availability:
One Academy Ottawa- The Glebe - Address: 900 Bank St, Ottawa, ON, K1S 3W5
Flexible schedule, including morning, evening and weekend shifts preferred
“Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am / 4:45am).
Compensation and Benefits:
Part Time Hours (15 - 25 hours per week)
Expected Start Date: ASAP
Job Type: Part-Time, Permanent
Hourly Wage of $17.80 + Free Monthly Gym Membership
Family and Friends Discounts
15% off One Academy Cafe
10% One Academy Retail
Opportunities for Growth and Advancement
Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)
Equity, Diversity & Inclusion:
One Academy is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse community that we serve.
Interested in this position?
Please contact us at theglebe@oneacademylife.com with your resume and cover letter. Kindly note that only successful candidates will be contacted for an interview. We appreciate your interest in joining our team. Thank you in advance.
Job Type: Part-time
Pay: $17.80 per hour
Expected hours: 15 – 25 per week
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Member Experience Associate- OA Ottawa position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.