Job Description
Pay
$28.30 - $42.18 an hour
Job type
Part-time
Shift and schedule
Monday to Friday
Shift work
Location
Mount Waverley VIC 3149
Benefits
Pulled from the full job description
Professional development assistance
Employee discount
Full job description
Pay: $28.30 - $29.00 p/hour (Mon-Fri), $41.69-$42.18 p/hour (Sat).
Expected hours: 15 per week
Work Location: In person; Mount Waverley and Murrumbeena
Schedule: Monday to Saturday (currently looking to fill shifts on Tuesday, Wednesday and Saturday)
About the Role
We’re looking for a warm, motivated and organised individual to join our Front Desk team. If you love helping people, thrive in a busy environment, and want to bring your customer service skills to a setting where they truly make a difference, this could be the perfect role for you.
This role blends face-to-face and phone-based interaction, with no pressure for speed or scripted conversations—just a strong focus on creating meaningful, individualised experiences for every person who walks through our doors or calls our clinics.
What You’ll Be Doing
You’ll be a vital first point of contact, helping patients feel welcome, supported, and understood. Your responsibilities will include:
Greeting patients warmly, both in person and over the phone, and delivering a consistently high level of customer service.
Speaking with new patients to understand their needs and guiding them toward the most suitable services and practitioners.
Efficiently managing appointments and schedules, helping the clinic run smoothly while ensuring patients are matched to the right therapist.
Developing an understanding of each therapist’s areas of interest and expertise to better match them with the right patients.
Maintaining accurate and up-to-date patient records, with an eye for detail and a habit of double-checking.
Proactively learning about our services, keeping yourself informed so that you can confidently answer patient questions and provide helpful recommendations.
This role is more than admin—it’s about being a calm, capable presence at the heart of the clinic.
About You
You’re the kind of person who genuinely enjoys helping others and takes pride in doing things properly.
You have excellent communication skills and are confident speaking with people of all backgrounds both in person and over the phone.
You ask great questions, listen attentively, and naturally build trust and rapport.
You're highly organised, enjoy working to a schedule, and might even colour-code your calendar or plan out your day to stay productive.
You’re proactive and thoughtful—you notice the little things that can improve someone’s experience or make your team’s day easier.
You speak up when something’s not working and offer solutions instead of complaints.
You’re upbeat, flexible, open to learning new systems, and always looking for ways to improve yourself and the service you offer.
This position is ideal for someone who enjoys being part of a positive, collaborative team and wants to grow in a role that is meaningful and rewarding.
About Us
For over 15 years, we’ve been helping patients prioritise their health and wellbeing through a unique blend of osteopathy and allied health services. With clinics in Mount Waverley & Murrumbeena, our focus is on providing high-quality, individualised care—particularly for expectant parents and those aged 45+ looking to stay active and pain-free.
We don’t believe in one-size-fits-all care. Instead, we take time to understand each patient’s values and lifestyle so we can support them in achieving their goals.
We’ve cultivated a loyal and growing patient base, and we’re proud of our team’s culture, attention to detail, and shared commitment to making a positive impact in people’s lives.
Why You’ll Love Working With Us
True job satisfaction: Help patients improve their health and quality of life every single day.
A role with purpose: Be part of a team that truly values connection, service, and long-term relationships.
Professional development: You’ll receive support, mentoring, and structured opportunities to grow your skills in administration, customer care, and beyond.
Supportive culture: You’ll work with kind, capable people who care about doing things well—and enjoy doing them together.
Feel better: Enjoy a free osteopathy session each month!
Selection Criteria
We’re looking for someone with:
Previous experience in customer service or sales
Confidence and capability in phone-based communication
Administration experience (especially within a fast-paced or detail-driven environment)
Ability to work across both our locations
Availability on Saturday mornings
Ready to Join Us?
If this opportunity sounds like the right fit, we’d love to hear from you.
Please submit your resume and a cover letter telling us why you’re the right person for this role. Please address your cover letter to our Clinic Manager, Vanessa.
We look forward to meeting someone who shares our passion for service, learning, and making a difference.
Note: Only shortlisted candidates will be contacted.
Recruitment Process
Shortlisted candidates will be contacted for a quick phone call to see if Focus Osteo could be a good match.
That list will be narrowed down and 1st interviews via Teams will be scheduled with Vanessa and the business owner, Simon.
A 2nd interview may be conducted to get to know the candidate better and determine if there is an alignment in values.
Job Type: Part-time
Pay: $28.30 – $42.18 per hour
Expected hours: 15 per week
Benefits:
Employee discount
Professional development assistance
Work Authorisation:
Australia (Required)
Work Location: In person
$28.30 - $42.18 an hour
Job type
Part-time
Shift and schedule
Monday to Friday
Shift work
Location
Mount Waverley VIC 3149
Benefits
Pulled from the full job description
Professional development assistance
Employee discount
Full job description
Pay: $28.30 - $29.00 p/hour (Mon-Fri), $41.69-$42.18 p/hour (Sat).
Expected hours: 15 per week
Work Location: In person; Mount Waverley and Murrumbeena
Schedule: Monday to Saturday (currently looking to fill shifts on Tuesday, Wednesday and Saturday)
About the Role
We’re looking for a warm, motivated and organised individual to join our Front Desk team. If you love helping people, thrive in a busy environment, and want to bring your customer service skills to a setting where they truly make a difference, this could be the perfect role for you.
This role blends face-to-face and phone-based interaction, with no pressure for speed or scripted conversations—just a strong focus on creating meaningful, individualised experiences for every person who walks through our doors or calls our clinics.
What You’ll Be Doing
You’ll be a vital first point of contact, helping patients feel welcome, supported, and understood. Your responsibilities will include:
Greeting patients warmly, both in person and over the phone, and delivering a consistently high level of customer service.
Speaking with new patients to understand their needs and guiding them toward the most suitable services and practitioners.
Efficiently managing appointments and schedules, helping the clinic run smoothly while ensuring patients are matched to the right therapist.
Developing an understanding of each therapist’s areas of interest and expertise to better match them with the right patients.
Maintaining accurate and up-to-date patient records, with an eye for detail and a habit of double-checking.
Proactively learning about our services, keeping yourself informed so that you can confidently answer patient questions and provide helpful recommendations.
This role is more than admin—it’s about being a calm, capable presence at the heart of the clinic.
About You
You’re the kind of person who genuinely enjoys helping others and takes pride in doing things properly.
You have excellent communication skills and are confident speaking with people of all backgrounds both in person and over the phone.
You ask great questions, listen attentively, and naturally build trust and rapport.
You're highly organised, enjoy working to a schedule, and might even colour-code your calendar or plan out your day to stay productive.
You’re proactive and thoughtful—you notice the little things that can improve someone’s experience or make your team’s day easier.
You speak up when something’s not working and offer solutions instead of complaints.
You’re upbeat, flexible, open to learning new systems, and always looking for ways to improve yourself and the service you offer.
This position is ideal for someone who enjoys being part of a positive, collaborative team and wants to grow in a role that is meaningful and rewarding.
About Us
For over 15 years, we’ve been helping patients prioritise their health and wellbeing through a unique blend of osteopathy and allied health services. With clinics in Mount Waverley & Murrumbeena, our focus is on providing high-quality, individualised care—particularly for expectant parents and those aged 45+ looking to stay active and pain-free.
We don’t believe in one-size-fits-all care. Instead, we take time to understand each patient’s values and lifestyle so we can support them in achieving their goals.
We’ve cultivated a loyal and growing patient base, and we’re proud of our team’s culture, attention to detail, and shared commitment to making a positive impact in people’s lives.
Why You’ll Love Working With Us
True job satisfaction: Help patients improve their health and quality of life every single day.
A role with purpose: Be part of a team that truly values connection, service, and long-term relationships.
Professional development: You’ll receive support, mentoring, and structured opportunities to grow your skills in administration, customer care, and beyond.
Supportive culture: You’ll work with kind, capable people who care about doing things well—and enjoy doing them together.
Feel better: Enjoy a free osteopathy session each month!
Selection Criteria
We’re looking for someone with:
Previous experience in customer service or sales
Confidence and capability in phone-based communication
Administration experience (especially within a fast-paced or detail-driven environment)
Ability to work across both our locations
Availability on Saturday mornings
Ready to Join Us?
If this opportunity sounds like the right fit, we’d love to hear from you.
Please submit your resume and a cover letter telling us why you’re the right person for this role. Please address your cover letter to our Clinic Manager, Vanessa.
We look forward to meeting someone who shares our passion for service, learning, and making a difference.
Note: Only shortlisted candidates will be contacted.
Recruitment Process
Shortlisted candidates will be contacted for a quick phone call to see if Focus Osteo could be a good match.
That list will be narrowed down and 1st interviews via Teams will be scheduled with Vanessa and the business owner, Simon.
A 2nd interview may be conducted to get to know the candidate better and determine if there is an alignment in values.
Job Type: Part-time
Pay: $28.30 – $42.18 per hour
Expected hours: 15 per week
Benefits:
Employee discount
Professional development assistance
Work Authorisation:
Australia (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Representative position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Mount Waverley offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
