Front Desk Staff

Company Description

The Hosteller is India's largest self-operated backpacker hostel chain, with over 60 hostels across the country. We offer an ideal stop for both global and local travelers to relax, rejuvenate, and experience India's rich heritage without worrying about accommodation quality. Our hostels, styled in a distinctive yellow-black theme, provide clean and safe housing facilities, secure lockers, common kitchens, air conditioners, libraries, female dorms, cafes, and common rooms. Since our inception in December 2014, we have hosted over 3,50,000 travelers spanning more than 5,50,000 nights. Our dedicated team ensures an enjoyable experience for all our guests.

Role Description

This is a full-time on-site role for Front Desk Staff located in Dehradun, Nainital, Dharamshala, Leh . The Front Desk Staff will greet and assist guests upon arrival, handle check-ins and check-outs efficiently, respond to phone calls and emails, address guest inquiries, process payments, and maintain the front desk area. This role also includes managing reservations, coordinating with housekeeping, and providing general support to ensure guest satisfaction.

Qualifications

• Phone Etiquette and Receptionist Duties

• Customer Service and Communication skills

• Computer Literacy

• Communication skill should be good.

• Excellent interpersonal and organizational skills

• Ability to multitask in a fast-paced environment

• Previous experience in a similar role in hospitality is a plus

• High school diploma or equivalent; additional qualifications in Hospitality Management are beneficial

• 1- 5 Years of experience required . Freshers can also apply

• Salary up to 14k -25k plus PF