Job description
• Customer Service:
• Greeting visitors and guests with a friendly and welcoming attitude.
• Responding to inquiries and providing helpful information.
• Handling complaints and resolving issues in a professional manner.
• Communication:
• Excellent verbal and written communication skills.
• Ability to convey information clearly and concisely.
• Active listening to understand and address guest needs.
• Multitasking:
• Managing multiple tasks simultaneously, such as answering phones, handling check-ins, and assisting with guest requests.
• Prioritizing and organizing tasks efficiently.
• Organization:
• Keeping the front desk area tidy and organized.
• Managing reservations and scheduling appointments accurately.
• Computer Proficiency:
• Familiarity with hotel management software or reservation systems.
• Basic knowledge of office software for tasks such as email communication and document preparation.
• Problem-Solving:
• Quick thinking to address unexpected challenges or guest issues.
• Finding solutions to ensure guest satisfaction.
• Professionalism:
• Maintaining a polished appearance and professional demeanor.
• Adhering to company policies and standards.
• Adaptability:
• Flexibility to handle a variety of tasks and adapt to changing circumstances.
• Ability to work well under pressure.
• Attention to Detail:
• Ensuring accuracy in guest information and reservation details.
• Paying attention to small details that contribute to a positive guest experience.
• Teamwork:
• Collaborating with other staff members to ensure smooth operations.
• Willingness to assist colleagues when needed.
• Time Management:
• Efficiently managing time to complete tasks promptly.
• Being punctual and reliable in fulfilling responsibilities.
• Cash Handling:
• Handling financial transactions accurately and securely.
• Reconciling cash drawers and maintaining financial records.
• Conflict Resolution:
• Resolving conflicts or disagreements with guests diplomatically.
• Knowing when to escalate issues to management.
• Language Skills:
• Proficiency in additional languages can be beneficial, especially in multicultural environments.