Front Desk Supervisor

Qualifications
A high school education or equivalent
At least 1 year of front desk agent experience required
Excellent verbal and written English communication skills
Ability to handle cash or credit transactions with high sense of security
Ability and flexibility to work various shifts including evenings, weekends, and holidays
Open Availability is REQUIRED for this position
Benefits
Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goal
Responsibilities
Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation
Create an environment where motivated people want to join, learn, do their best, and advance
Oversee a diverse team of motivated desk agents by modeling the way, by training, and empowering them
Review room status and group activity and effectively communicate information to other departments to increase team efficiency and overall productivity
Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored
Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, and special requests
Respond promptly to any guests’ inquiries or complaints and offer alternate solutions when necessary
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Report shift experience to department manager(s) and notice for any guest follow up requirements
Job description
Embassy Suites by Hilton Jacksonville is looking for a new experienced Front Desk Supervisor to join our team.

As a Front Desk Supervisor you will:
• Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation.
• Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, and empowering them.
• Review room status and group activity and effectively communicate information to other departments to increase team efficiency and overall productivity.
• Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
• Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, and special requests.
• Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.)
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions when necessary.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Report shift experience to department manager(s) and notice for any guest follow up requirements.

Qualifications
• A high school education or equivalent
• At least 1 year of front desk agent experience required
• Excellent verbal and written English communication skills
• Ability to handle cash or credit transactions with high sense of security
• Ability and flexibility to work various shifts including evenings, weekends, and holidays
• PEP experience highly preferred
• Open Availability is REQUIRED for this position. Schedule restrictions will not be considered.

Benefits
• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goal

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.