Front desk

Job highlights

Identified by Google from the original job post

Qualifications

Proven experience in a customer service role, preferably in a hotel or related field

Strong communication and interpersonal skills

Ability to work in a fast-paced environment and handle stressful situations professionally

Flexibility to work in shifts, including evenings, weekends, and holidays

Responsibilities

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out

This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy

Greet guests upon arrival, confirm reservations, assign rooms, and issue keys

Process all guest check-ins and check-outs, and handle reservations and cancellations

Provide information about hotel services, facilities, and surrounding areas

Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns

Manage billing and payment processes, ensuring accuracy in all transactions

Maintain a tidy and organized front desk area

Job description

Job Summary :

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out.

This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities :

• Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.

• Process all guest check-ins and check-outs, and handle reservations and cancellations.

• Provide information about hotel services, facilities, and surrounding areas.

• Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.

• Manage billing and payment processes, ensuring accuracy in all transactions.

• Maintain a tidy and organized front desk area.

Qualifications :

• High school diploma or equivalent; degree in hotel management or relevant field is a plus.

• Proven experience in a customer service role, preferably in a hotel or related field.

• Strong communication and interpersonal skills.

• Proficiency in using hotel management software is preferred.

• Ability to work in a fast-paced environment and handle stressful situations professionally.

• Flexibility to work in shifts, including evenings, weekends, and holidays.

Last updated : 2024-0+-30