Front of House Officer

About the role:
In this role, located at the Potato Shed in Drysdale, you will provide exemplary customer service via the box office, bar and kiosk, and ensure the venue is clean, safe, well maintained and welcoming to visitors.

Work type: Casual
Classification: Band 3 $42.24 p/h (incl casual loading) plus superannuation

Key responsibilities include:

Undertake bookings, box office, bar and kiosk service during performances and events.
Understand, adopt and comply with all emergency and health and safety policies and procedures as set out in the Potato Shed Emergency Management Procedures.
Maintain knowledge of the venue and season program and an understanding of the key partners Bellarine Secondary College, St Ignatius College and City of Greater Geelong.
Undertake basic administration tasks as required.
Set-up or assist with set up of rooms for events / functions.
Ensure centre environment meets cleanliness and safety standards, including undertaking light cleaning when required.
About you:
To be successful in this role, you will have demonstrated experience in customer service, including the ability to resolve issues in a professional and positive manner.

Essential Experience:

Understanding of and ability to adhere to OH&S requirements and physically capable of moving staging/table and seating.
Ability to undertake basic administrative tasks and use computer systems.
Ability to communicate with a broad range of stakeholders.
Knowledge of the Potato Shed’s role in the local community and cultural sector.
Current Working with Children Check (employee).
Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).
Desirable:

Responsible Serving of ******* (RSA).
If this sounds like the role for you, then click apply now!

Child Safety Responsibilities:
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion:
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City:
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

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