Job Description
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
- Prepares all products as required, following the order monitor to ensure the accuracy of every order
- Communicates showcase and product needs to ensure proper product availability for guests
Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
- Works in compliance with occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
Additional pay:
Tips
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Benefits:
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount
Vision care
Schedule:
8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Experience:
Customer service: 1 year (required)
Work Location: In person
Hospitality & Guest Service
- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
- Prepares all products as required, following the order monitor to ensure the accuracy of every order
- Communicates showcase and product needs to ensure proper product availability for guests
Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
- Works in compliance with occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
Additional pay:
Tips
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Benefits:
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount
Vision care
Schedule:
8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Experience:
Customer service: 1 year (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front of House Staff position is now open for candidates interested in the Waiter / Steward Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Waiter / Steward Jobs is a plus.
