Job Description
Roles and Responsibilities
Front Office Patient Experience
Improve overall patient experience, focusing on high IMRB (customer satisfaction) scores
Ensure professional, courteous interaction with patients and attendants
Promptly resolve patient complaints and service issues
Maintain appropriate decorum and patient-centric communication at all times
Internal Administration
Handle all front desk operations including Admission, Discharge, PHP, and OPD processes
Manage appointment bookings, rescheduling, and cancellations efficiently
Perform accurate and timely registration and billing
Share information transparently with patients and attendants on charges, discounts, and procedures
Counsel patients and families when required on process or financial matters
Maintain accurate and complete data entry in the Hospital Information System (HIS)
Ensure timely delivery of reports and documentation to patients
Handle TPA (Third Party Administrator) queries, approvals, and resolve discrepancies
Submit daily cash/cheque/credit collection and documentation to finance with scroll
Adhere to corporate/credit/cash billing and discount protocols
Follow all front office SOPs and operational manuals
Utilize hospital software and tools effectively
Maintain awareness of hospital Disaster Management Programme (DMP)
Comply with environmental, occupational safety, and patient safety policies
Monitor and report any revenue leakage or pilferage concerns
Service Culture
Maintain professional grooming, punctuality, and adherence to hospital code of conduct
Skilling & Training
Actively participate in training sessions and complete mandatory certifications
Compliance & Internal Controls
Ensure strict adherence to cash handling and financial protocols
Preferred Candidate Profile
Graduate in any discipline
Must have prior experience in a hospital or diagnostic center front office operations
Good communication, interpersonal, and customer handling skills
Familiarity with HIS or similar hospital systems preferred
Willingness to work in rotational shifts, including weekends
Front Office Patient Experience
Improve overall patient experience, focusing on high IMRB (customer satisfaction) scores
Ensure professional, courteous interaction with patients and attendants
Promptly resolve patient complaints and service issues
Maintain appropriate decorum and patient-centric communication at all times
Internal Administration
Handle all front desk operations including Admission, Discharge, PHP, and OPD processes
Manage appointment bookings, rescheduling, and cancellations efficiently
Perform accurate and timely registration and billing
Share information transparently with patients and attendants on charges, discounts, and procedures
Counsel patients and families when required on process or financial matters
Maintain accurate and complete data entry in the Hospital Information System (HIS)
Ensure timely delivery of reports and documentation to patients
Handle TPA (Third Party Administrator) queries, approvals, and resolve discrepancies
Submit daily cash/cheque/credit collection and documentation to finance with scroll
Adhere to corporate/credit/cash billing and discount protocols
Follow all front office SOPs and operational manuals
Utilize hospital software and tools effectively
Maintain awareness of hospital Disaster Management Programme (DMP)
Comply with environmental, occupational safety, and patient safety policies
Monitor and report any revenue leakage or pilferage concerns
Service Culture
Maintain professional grooming, punctuality, and adherence to hospital code of conduct
Skilling & Training
Actively participate in training sessions and complete mandatory certifications
Compliance & Internal Controls
Ensure strict adherence to cash handling and financial protocols
Preferred Candidate Profile
Graduate in any discipline
Must have prior experience in a hospital or diagnostic center front office operations
Good communication, interpersonal, and customer handling skills
Familiarity with HIS or similar hospital systems preferred
Willingness to work in rotational shifts, including weekends
💡 Quick Summary
Seeking a career-building opportunity? The Front Office position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.