Front Office Administrator

Job description

Job Title

Front Office Administrator

Estimated Salary: £12 per hour

About the Role

We are seeking a friendly and organized Front Office Administrator to provide exceptional customer service and be the welcoming face of our institution. The successful candidate will play a key role in directing students and visitors, ensuring all communications are efficiently handled, and maintaining a welcoming environment.

Key Responsibilities

• Answer and direct phone calls, letters, and emails to the correct department or staff member.

• Greet students and staff warmly and offer immediate assistance.

• Maintain and organize the reception area to ensure a welcoming environment.

• Handle administrative tasks including filing, mail delivery, and office supplies.

• Sign in visitors and provide them with visitor badges.

• Set up meeting facilities and arrange for catering services.

• Provide general support, answering questions about our programmes, services, and office hours.

• Interact with various departments, including IT, for technical assistance.

• Schedule appointments and meetings.

• Maintain front door security and report any suspicious activity.

• Represent our Institution with a positive attitude and professional appearance.

Requirements and Qualifications

• Friendly and welcoming demeanour

• Strong knowledge of our institute and services

• Excellent communication and multitasking abilities

• Organized with good memory and attention to detail

• Ability to handle student support and communicating efficiently

• Basic understanding of the institute, programmes and services

Benefits

• Annual leave (5.6 weeks) plus bank holidays.

• Workplace pension scheme.

• Company Sick Policy.

• Statutory Sick Pay (SSP).

• Statutory maternity/paternity pays.

• Career development opportunities

• Training and self-development opportunities.

• Gym membership discounts

• Retail discount schemes

• Cinema discounts

• Grocery discounts

• Cycle to work

• Investing and savings opportunities

• Financial wellbeing – personal debt advise.

• Financial wellbeing education

• My Mind Pal (mental fitness)