Job Description
Job Description
Front Office Ambassador
• First impressions are everything As a Front Office Ambassador , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
About the Hotel
• Sofitel Mumbai BKC is a luxury five-star hotel located in Bandra Kurla Complex .
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, foreign exchange, night audit and, business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with the hotel policy.
• Report any unusual occurrences or requests to the department head.
• Be aware of the hotel's accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review logbook, verify outstanding and follow up pending.
• Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Co-ordinate with colleagues whenever necessary regarding operational concerns.
• Be familiar with the operational procedures.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag. Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.
Front Office Ambassador
• First impressions are everything As a Front Office Ambassador , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
About the Hotel
• Sofitel Mumbai BKC is a luxury five-star hotel located in Bandra Kurla Complex .
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, foreign exchange, night audit and, business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with the hotel policy.
• Report any unusual occurrences or requests to the department head.
• Be aware of the hotel's accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review logbook, verify outstanding and follow up pending.
• Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Co-ordinate with colleagues whenever necessary regarding operational concerns.
• Be familiar with the operational procedures.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag. Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Ambassador position is now open for candidates interested in the Housekeeping Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.
