Job Description
Primary Duties and Responsibilities
The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.
Education and Experience
High School Graduate or equivalent education and experience required
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required
Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
Bachelor’s degree in healthcare-related field preferred
Certifications Required
HMG - BLS Certification obtained within 90 days of hire
Certifications Preferred
BLS Certification
The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.
Education and Experience
High School Graduate or equivalent education and experience required
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required
Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
Bachelor’s degree in healthcare-related field preferred
Certifications Required
HMG - BLS Certification obtained within 90 days of hire
Certifications Preferred
BLS Certification
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Assistant: Neuro Surgery position is now open for candidates interested in the Remote Jobs sector. This role in Irvine offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
