Job Description
Job Title: Front Office Associate
Location: Alt Life Stays
Department: Front Office
Reports To: Front Office Manager / Property Manager
Job Summary:
We are looking for a dynamic and customer-focused Front Office Associate with a strong hospitality background. The ideal candidate must be fluent in English communication, confident in guest interaction, and passionate about delivering exceptional guest experiences. This role is crucial in creating the first impression of our property and ensuring smooth guest operations.
Key Responsibilities:
Greet and welcome guests warmly upon arrival and ensure smooth check-in and check-out processes
Handle guest queries, requests, and complaints professionally and efficiently
Maintain clear and confident communication in English (verbal and written)
Manage reservations, walk-ins, and OTA bookings
Coordinate with housekeeping and other departments to ensure room readiness
Maintain accurate records of guest details and billing
Upsell rooms, experiences, events, and F&B offerings
Ensure lobby and reception area are clean, organized, and welcoming
Handle cash transactions and maintain daily reports
Promote property events, workshops, and in-house activities
Required Skills & Qualifications:
Minimum 1–3 years of experience in Front Office / Guest Relations in the hospitality industry
Fluent in English communication (mandatory)
Strong interpersonal and customer service skills
Presentable personality with a positive attitude
Ability to multitask and work in a fast-paced environment
Basic knowledge of PMS and OTAs
Problem-solving mindset with attention to detail
Preferred Candidate Profile:
Background in hotels, hostels, resorts, or hospitality brands
Energetic, friendly, and culturally adaptable
Willing to work in rotational shifts
Pay: ₹8,086.00 - ₹14,000.00 per month
Benefits:
Food provided
Work Location: In person
Location: Alt Life Stays
Department: Front Office
Reports To: Front Office Manager / Property Manager
Job Summary:
We are looking for a dynamic and customer-focused Front Office Associate with a strong hospitality background. The ideal candidate must be fluent in English communication, confident in guest interaction, and passionate about delivering exceptional guest experiences. This role is crucial in creating the first impression of our property and ensuring smooth guest operations.
Key Responsibilities:
Greet and welcome guests warmly upon arrival and ensure smooth check-in and check-out processes
Handle guest queries, requests, and complaints professionally and efficiently
Maintain clear and confident communication in English (verbal and written)
Manage reservations, walk-ins, and OTA bookings
Coordinate with housekeeping and other departments to ensure room readiness
Maintain accurate records of guest details and billing
Upsell rooms, experiences, events, and F&B offerings
Ensure lobby and reception area are clean, organized, and welcoming
Handle cash transactions and maintain daily reports
Promote property events, workshops, and in-house activities
Required Skills & Qualifications:
Minimum 1–3 years of experience in Front Office / Guest Relations in the hospitality industry
Fluent in English communication (mandatory)
Strong interpersonal and customer service skills
Presentable personality with a positive attitude
Ability to multitask and work in a fast-paced environment
Basic knowledge of PMS and OTAs
Problem-solving mindset with attention to detail
Preferred Candidate Profile:
Background in hotels, hostels, resorts, or hospitality brands
Energetic, friendly, and culturally adaptable
Willing to work in rotational shifts
Pay: ₹8,086.00 - ₹14,000.00 per month
Benefits:
Food provided
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Associate position is now open for candidates interested in the Hotel Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
