Front Office Associate

Job description

Company Description

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Role Description

This is a full-time, on-site role for a Front Office Associate at Hotel Irada in Pune. The Front Office Associate will be responsible for performing receptionist duties, managing phone calls with proper etiquette, handling customer service inquiries, overseeing the check-in process, and maintaining clear and effective communication with guests and other departments.

Qualifications

Strong phone etiquette and receptionist duties skills

Experience in providing exceptional customer service and managing check-in processes

Excellent communication skills

Strong organizational and multitasking abilities

Ability to work in a fast-paced environment

Previous experience in the hospitality industry is a plus

Proficiency in hotel management software is beneficial