Job Description
*Guest Handling & Reception
Warmly welcome guests at arrival.
Handle check-in and check-out efficiently.
Verify guest ID and registration details.
Escort guests or coordinate luggage assistance.
* Reservation & Room Allocation
Handle room reservations (walk-ins, online portals, corporate bookings).
Check room availability and assign rooms as per preference.
Coordinate with housekeeping for room readiness.
* Billing & Cash Handling
Prepare guest folios and ensure accurate billing.
Handle cash, card, and online payments.
Post charges correctly (room, F&B, laundry, etc.).
Manage foreign currency exchange (if applicable).
* Guest Relations & Complaint Handling
Address guest queries and special requests.
Resolve complaints politely and professionally.
Follow up to ensure guest satisfaction.
Maintain high guest feedback scores (TripAdvisor, Google, etc.).
*Communication & Coordination
Coordinate with Housekeeping, F&B, Engineering, and Sales.
Maintain proper shift handover.
Update logbook and daily reports (DSR).
*Documentation & Reports
Maintain arrival/departure list.
Prepare Daily Sales Report (DSR).
Update occupancy and room status reports.
Maintain C-form/FRRO documentation (if applicable).
* Grooming & Professional Conduct
Maintain excellent grooming standards.
Follow SOPs and brand standards.
Maintain polite and professional behavior at all times.
Job Type: Full-time
Pay: From ₹10,000.00 per month
Benefits:
Provident Fund
Work Location: In person
Warmly welcome guests at arrival.
Handle check-in and check-out efficiently.
Verify guest ID and registration details.
Escort guests or coordinate luggage assistance.
* Reservation & Room Allocation
Handle room reservations (walk-ins, online portals, corporate bookings).
Check room availability and assign rooms as per preference.
Coordinate with housekeeping for room readiness.
* Billing & Cash Handling
Prepare guest folios and ensure accurate billing.
Handle cash, card, and online payments.
Post charges correctly (room, F&B, laundry, etc.).
Manage foreign currency exchange (if applicable).
* Guest Relations & Complaint Handling
Address guest queries and special requests.
Resolve complaints politely and professionally.
Follow up to ensure guest satisfaction.
Maintain high guest feedback scores (TripAdvisor, Google, etc.).
*Communication & Coordination
Coordinate with Housekeeping, F&B, Engineering, and Sales.
Maintain proper shift handover.
Update logbook and daily reports (DSR).
*Documentation & Reports
Maintain arrival/departure list.
Prepare Daily Sales Report (DSR).
Update occupancy and room status reports.
Maintain C-form/FRRO documentation (if applicable).
* Grooming & Professional Conduct
Maintain excellent grooming standards.
Follow SOPs and brand standards.
Maintain polite and professional behavior at all times.
Job Type: Full-time
Pay: From ₹10,000.00 per month
Benefits:
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Associate,sr front office Associate position is now open for candidates interested in the Hotel Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
