Job Description
Full job description
Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Sydney is looking for experienced Front Office Attendants to join the team on a full-time basis. Working in a fast paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do and as a Front Office Attendant, you'll be key to ensuring that our guests, visitors and VIPs are provided with the highest levels of service during their stay. You’ll work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, whilst gaining professional development and training in an iconic, integrated resort.
Some of your key responsibilities will involve:
Checking in and checking out guests, ensuring smooth front-desk operations
Appropriately allocating rooms and escorting guests to their destination as required
Confirming and processing accurate payment processing
Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
Providing tailored and elevated guest experiences, including organising taxi/limousine services
Establishing quick and genuine rapport with guests and visitors
Answering guest queries and offering assistance when guests may require additional support
Assisting in the reservation processes where required
You’ll have:
Demonstrated experience in a front office, reception, or guest relations role
Unrestricted Australian working rights or a valid visa that allows full-time employment
Ability to work across a 24/7, rotating roster (including weekdays, weekends, evenings, overnights and public holidays)
Knowledge of Opera Property Manager System is highly regarded
Experience in a fast-paced, premium and customer-first environment
A customer-oriented mentality with desire to always go above and beyond
Strong communication skills and ability to manage multiple tasks in a fast-paced environment
Immaculate presentation and grooming standards
Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Sydney is looking for experienced Front Office Attendants to join the team on a full-time basis. Working in a fast paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do and as a Front Office Attendant, you'll be key to ensuring that our guests, visitors and VIPs are provided with the highest levels of service during their stay. You’ll work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, whilst gaining professional development and training in an iconic, integrated resort.
Some of your key responsibilities will involve:
Checking in and checking out guests, ensuring smooth front-desk operations
Appropriately allocating rooms and escorting guests to their destination as required
Confirming and processing accurate payment processing
Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
Providing tailored and elevated guest experiences, including organising taxi/limousine services
Establishing quick and genuine rapport with guests and visitors
Answering guest queries and offering assistance when guests may require additional support
Assisting in the reservation processes where required
You’ll have:
Demonstrated experience in a front office, reception, or guest relations role
Unrestricted Australian working rights or a valid visa that allows full-time employment
Ability to work across a 24/7, rotating roster (including weekdays, weekends, evenings, overnights and public holidays)
Knowledge of Opera Property Manager System is highly regarded
Experience in a fast-paced, premium and customer-first environment
A customer-oriented mentality with desire to always go above and beyond
Strong communication skills and ability to manage multiple tasks in a fast-paced environment
Immaculate presentation and grooming standards
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Attendant position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.