Front Office Attendant: Treasure Island Resort

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

Job Description

Create an impact with lasting impressions on our guests in this guest facing position.

Work, play and find your balance in a Resort based workplace where every day is a holiday

Find your balance with a permanent Part Time position

Are you 100% customer focused and driven to provide top notch guest experiences?

NRMA Treasure Island Holiday resort is a holiday oasis, with modern self-contained accommodation and set amidst a multitude of family friendly facilities! We have year round kids activities, resort style pools, waterpark and our very own onsite bistro.

What you’ll do:

You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. This Part Time position offers a minimum of at least 18 hours per week, with the opportunity to ramp up hours during, holidays and busy periods.

What you’ll bring:

Outstanding customer service skills

Well presented, friendly and welcoming

Passionate about everything you do with a drive to be the best you

Team-oriented

Great problem-solving skills and the ability to multitask, supporting your team and guests

Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded

Available to work shifts over a 7 days rotating roster